Anthony Pina
Antelope,CA
Summary
Experienced with effective communication and active listening in customer interactions. Utilizes problem-solving techniques to address and resolve client concerns efficiently. Track record of maintaining high levels of customer satisfaction through empathy and patience.
Overview
16
16
years of professional experience
Work History
Material Handler
PASCO Scientific
01.2024 - Current
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Packed items into appropriate containers for shipment.
- Attached identifying tags to containers to mark with identifying shipping information.
- Maintained clean, orderly work environment free of hazards.
Warehouse Specialist
Ace Hardware
03.2023 - 08.2023
- Use Voice Collect headset to select and stage merchandise for transport, while efficiently fulfilling orders via foot or forklift
- Utilize forklift, and/or other power equipment to unload freight, process product via RF Scanner onto dock in preparation for stocking
- Keep a clean and safe working environment and optimize space utilization
- Effectively work in a high-impact, fast-paced environment.
- Provided training on safe work practices, emergency procedures, hazardous materials handling and other topics related to occupational health and safety.
Fulfillment Associate
Pacful, Inc.
04.2022 - 11.2022
- Ensure safety of all warehouse employees by carefully moving heavy materials, identifying, and reporting hazards and attending weekly safety meetings
- Safely operate forklift, hand truck and electric pallet jack to transport heavy merchandise
- Conduct inventory using computer programs (Microsoft excel & Oracle)
- Performing warehouse inventory controls and keeping quality standards high for audits
- Keep a clean and safe working environment and optimize space utilization
- Follow quality service standards and comply with procedures, rules, and regulations.
- Ensured that all employees had proper personal protective equipment available at their workstations.
Logistics/Quality Associate
Celera Motion
09.2016 - 08.2020
- Preparing, packaging, and shipping out product
- Created Domestic/ International shipping documents, including shipment labels using (UPS, FedEx, DHL) software
- Responsible for the loading, unloading, and setup of equipment daily while following all truck safety procedures
- Approved incoming materials by confirming specifications
- Conducted various quality inspection tests and assessments, upon receiving/shipping product
- Built pallets for shipments (Domestic/International)
- Transacts the shipping and receiving and movement of materials by using various computer functions, following shipping and receiving procedures.
- Conducted regular safety meetings, orientations and training sessions for employees.
Customer Service Associate
Kohls
02.2009 - 09.2016
- Communicate and work within a team environment and with various levels of leadership throughout the department and the organization
- Managed multiple competing priorities simultaneously and customer service inquiries via inbound and outbound calls to resolver customer concerns
- Investigated and resolved issues to better drive service for customers
- Maintained effective relationships with customers, while consistently demonstrating honesty, integrity, courtesy and respect when interacting with others.
Education
Automotive Technology Degree -
Universal Technical Institute
Sacramento, CA01.2015
Skills
- Exceptional customer service skills
- Effective decision-making abilities
- Strong critical thinking and analytical skills
- Team Player
- Great organizational skills
- Excellent communication skills
- Workplace Safety
Timeline
Material Handler
PASCO Scientific
01.2024 - Current
Warehouse Specialist
Ace Hardware
03.2023 - 08.2023
Fulfillment Associate
Pacful, Inc.
04.2022 - 11.2022
Logistics/Quality Associate
Celera Motion
09.2016 - 08.2020
Customer Service Associate
Kohls
02.2009 - 09.2016
Automotive Technology Degree -
Universal Technical Institute
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