Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Mikaila Gabbett

Mesa,AZ

Summary

Dynamic operations manager with extensive experience in team leadership and process optimization. Expertise in strategic planning and staff development has led to significant improvements in workflow efficiency and cost reduction. Committed to delivering exceptional customer experiences while driving business performance through innovative solutions and effective leadership.

Overview

7
7
years of professional experience

Work History

Area Manager of Operations

Black Rock Coffee Bar
Mesa, Arizona
02.2019 - Current
  • Led store operations while managing customer interactions and staff.
  • Facilitates hiring.
  • Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs.
  • Created reports outlining operational performance metrics for senior management review.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Educated employees on corporate policy and procedure compliance to facilitate improved operations outcomes.
  • Collaborated with other managers to develop plans for new initiatives and projects.
  • Assisted in recruiting efforts by interviewing prospective candidates for open positions within the organization.
  • Participated in strategic planning sessions aimed at improving operational efficiency across all areas of the business.
  • Conducts daily and quarterly evaluations.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Maintained a safe working environment by adhering to safety regulations and procedures.
  • Supported regional branches with turnaround management processes, increasing organization and efficiency to enhance profitability.
  • Implemented process improvements to optimize productivity, reduce costs and enhance customer service levels.
  • Visited regional locations to verify full functionality and operational effectiveness.
  • Developed operating budgets for each store and worked cooperatively with teams to control expenses, eliminate waste and reduce overhead costs.

Cashier/ Baker

Cinnabon & Auntie Anne’s, The Outlets at Castle Rock
09.2017 - 02.2019
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Issued receipts, refunds, credits or change due to customers.
  • Answered customer questions and provided store information.
  • Used suggestive selling techniques to promote add-on sales.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Provided comprehensive training in cash register use, stock management, and customer service.
  • Kept checkout areas clean and organized by sanitizing register belts.
  • Operated cash register with high efficiency and precision.

Education

High School Diploma -

Castle View High School
Castle Rock, CO
01.2021

Skills

  • Workforce planning
  • Operational efficiency
  • Facility management
  • Logistics management
  • Strategic planning
  • Outstanding communication skills

References

References available upon request.

Timeline

Area Manager of Operations

Black Rock Coffee Bar
02.2019 - Current

Cashier/ Baker

Cinnabon & Auntie Anne’s, The Outlets at Castle Rock
09.2017 - 02.2019

High School Diploma -

Castle View High School

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Mikaila Gabbett