- Outdoor Recreation
- Enjoy hobbies that combine physical activity with outdoor exploration
- Camping
- Kayaking
- Music
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Creating digital artwork using software like Photoshop, Illustrator, or Procreate
- Crafting and DIY Projects
- Drawing and Painting
Mikaila Kuehl
Winter Haven
Summary
Dynamic Shift Leader with a proven track record at Panda Express Restaurant Group, enhancing team performance and customer satisfaction through exceptional leadership and problem-solving skills. Excelled in staff training, boosting sales through upselling, and maintaining high safety standards. Skilled in cash handling and fostering a positive team atmosphere, significantly contributing to continuous improvement and operational excellence.
Overview
8
8
years of professional experience
Work History
Shift Leader
Panda Express Restaurant Group
09.2017 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Monitored equipment maintenance schedules to ensure timely repairs, preventing downtime and loss of productivity.
- Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team.
- Conducted regular evaluations of employee performance, providing constructive feedback for continuous improvement.
- Coordinated with vendors to ensure timely delivery of products while maintaining strong professional relationships.
Vendor
SeaWorld
08.2017 - 06.2019
- Answered questions and assisted customers with item selection and location.
- Met sales goals by offering excellent customer service.
- Set up displays and signage to attract customers and boost sales.
- Boosted sales figures by identifying and capitalizing on emerging market trends.
Education
High School Diploma -
Polk State College
Winter Haven, FLSkills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Flexible schedule
- Training assistance
- Creative problem solving
- Team supervision
- Staff education and training
- Sales and upselling
- Assigning work
Interests
Timeline
Shift Leader
Panda Express Restaurant Group
09.2017 - Current
Vendor
SeaWorld
08.2017 - 06.2019
High School Diploma -
Polk State College
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