Mikaila McLean
Denver,CO
Summary
Known for top-notch conflict resolution skills and extensive knowledge of people management. Detail-oriented team player with strong organizational skills. Enthusiastic with expertise in anticipating professional needs and proactively identifying and resolving problems. Excellent customer service and skilled in managing reservations, mitigating dissatisfaction and increasing guest loyalty through targeted service. . Knowledgeable Supervisor enthusiastic about improving team productivity and maximizing guest satisfaction. Proficient in managing back-end financial and administrative functions. Excel in fast-paced environments with motivational management style and resourceful mindset. Meticulous. with strong background in guest service environments. Adaptable, energetic and customer-oriented individual with exceptional listening skills. Devoted to delivering quality service and exceeding expectations. Offering 10 years of success and experience in customer and personal service. Additional expertise includes time management, effective planning and computer literacy. . Effective multitasker and clear communicator strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Encouraging and analytical problem-solver with talents for team building, leading and motivating, as well as proficient in using independent decision-making skills and sound judgment to positively impact company success.
Overview
20
20
years of professional experience
Work History
Residential House Manager
Ryant LLC
12.2003 - Current
- Assisted residents with daily hygiene and living tasks
- Managed intake and discharge paperwork and procedures for residents
- Oversaw day-to-day operation of home to comply with regulations and agency standards
- Scheduled and coordinated staff meetings to discuss policies, procedures, and goals
- Developed and implemented new housekeeping practices, increasing productivity and cohesiveness
- Trained and supervised staff on cleaning techniques, safety protocols, and customer service, improving quality standards
- Developed positive relationships with guests, vendors, and external partners
- Inspected stock, identified shortages, replenished supplies, and maintained inventory
- Implemented policies and procedures to drive productivity, increase morale, and reduce costs
- Enforced policies and safety standards through building and room rounds
- Provided crisis management and intervention during emergency situations
- Assisted residents with transitioning into new living environments and maintained strong relationships
- Coordinated activities and events to create a safe, positive, and inclusive environment
- Resolved grievances and complaints by collaborating with residents
- Provided swift and knowledgeable emergency support in line with campus crisis protocols
- Monitored student behavior, responded to disciplinary issues, and offered support and guidance
- Mentored and coached students to foster positive relationships and encourage academic achievement.
Office Assistant
Cadre
10.2019 - 04.2021
- Completed clerical tasks such as filing, copying, and distributing mail
- Interacted with customers via phone, email, or in-person to provide information
- Maintained and updated office records, both digital and physical
- Welcomed office visitors and alerted staff to scheduled appointments
- Managed daily data entry and ensured accuracy of clerical information
- Collaborated with various departments to complete assigned tasks
- Ordered office supplies and kept inventory stocked
- Prepared and edited documents for precise and professional communication
- Created purchase orders and tracked invoices to avoid delays
- Submitted employee payroll documentation weekly
- Scheduled and coordinated travel arrangements for staff members
- Organized events and meetings
- Assisted with budgeting and financial management
- Answered and managed incoming and outgoing calls, recorded messages for distribution
- Inputted data into spreadsheets and databases
- Reviewed files, records, and documents to respond to requests
- Kept office supplies organized and stocked
- Utilized office management software to record and track customer information
- Processed incoming and outgoing mail and packages
- Edited and proofread documents for accuracy
- Coordinated and scheduled meetings and appointments
- Assisted with onboarding of new employees
- Supported staff on special assignments and projects
- Compiled and analyzed data to produce reports
- Monitored budgets and expenses
- Managed incoming correspondence
- Coordinated travel arrangements for staff members.
Front End Supervisor
Sprouts Farmers Market
01 2011 - 01 2015
- Made schedules
- Counted drawers,
- Delegated breaks,
- Supervised team,
- Stocked, performed light cleaning,
- Managed ustomer relations,
- Handled change orders,
- Conducted end-of-night audits/morning audits, and
- Maintained staff relations.
- Monitored cash drawers in multiple checkout stations to verify adequate cash supply.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Implemented improved cash handling procedures, reducing discrepancies and ensuring accurate financial records.
- Handled personnel issues such as attendance tracking, time-off requests, disciplinary actions fairly.
- Resolved escalated customer complaints with diplomacy and professionalism, maintaining strong relationships with clientele.
- Collaborated with other departments within the store to streamline logistics processes, leading to seamless workflow.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Maintained accurate records of sales and financial transactions.
- Participated in regular meetings with upper management to discuss front-end performance metrics.
Shift Manager
Noodles & Company
08 2006 - 05 2009
- Trained and mentored new employees
- Supervised employees and ensured compliance with company standards
- Worked closely with team members to schedule breaks and shifts
- Coached crew members to optimize performance
- Cooperated with coworkers to improve customer experience
- Tracked receipts, employee hours, and inventory movements
- Advised new employees on company procedures and policies.
- Excelled in every store position and regularly backed up front-line staff.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Trained and mentored new employees to maximize team performance.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Developed strong relationships with vendors to ensure timely delivery of products while maintaining cost efficiencies.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Reduced employee turnover by implementing effective retention strategies such as recognition programs and career development opportunities.
- Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
- Promoted a positive work environment through open communication and constructive feedback.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
Education
High School Diploma -
Arvada High School
Arvada, Colorado 05.2003
Skills
- Retail Sales
- JavaScript
- Cashiering
- Cash Handling
- Night Audit
- Assistant Manager Experience
- Pricing
- Supervising Experience
- Auditing
- POS Management
- Retail Management
- Interviewing
- Store Management Experience
- Front Desk
- Bookkeeping
- Guest Services
- Multi-line Phone Systems
- Leadership
- Accounts Receivable
- Financial Report Writing
- Cleaning Experience
- Upselling
- Merchandising
- Communication skills
- Customer service
- Organizational skills
- Human resources
- Office management
- Quality assurance
- Social Support
- Resident Relations
- Professional Relationships
- Interior Decorating
- Data Entry
- Operational Efficiency
- Cultural Awareness
- Facility inspections
- Corrective Actions
- Employee Coaching and Mentoring
- Clerical Support
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Intelligence is the ability to adapt to change.
Stephen Hawking
Timeline
Office Assistant
Cadre
10.2019 - 04.2021
Residential House Manager
Ryant LLC
12.2003 - Current
Front End Supervisor
Sprouts Farmers Market
01 2011 - 01 2015
Shift Manager
Noodles & Company
08 2006 - 05 2009
High School Diploma -
Arvada High School