Mikaila Moore
Lakeland,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Installation Coordinator
Empire Today
Tampa, FL
10.2022 - 02.2024
- Reviewed all invoices related to installation projects for accuracy before submitting for payment approval.
- Worked closely with sales team members to ensure customer satisfaction was achieved throughout the entire installation process.
- Resolved issues related to installation processes in a timely manner while minimizing disruption to customers' operations.
- Ensured all necessary resources were available for successful installations, including personnel, materials, tools, and equipment.
Installation Admin
Empire Today
Tampa, FL
07.2022 - 10.2022
- Analyzed data collected from completed jobs in order to improve future installations.
- Ensured compliance with quality control standards throughout the entire installation process.
- Documented details of installations, repairs and other service-related activities accurately.
- Filled out work orders, repair logs and maintenance plans to document work completed.
Inventory Control Specialist
Empire Today
Tampa, FL
05.2021 - 07.2022
- Created reports on stock movements, shortages, overages, and other relevant data points for management review.
- Assisted with forecasting future needs based on historical trends analysis.
- Performed cycle counts to track product movement in the warehouse as needed.
- Investigated causes of discrepancies between actual stock count versus system-generated reports.
Sales Administrator
Empire Today
Tampa, FL
08.2018 - 05.2021
- Performed regular follow-up calls with clients to ensure satisfaction with purchases made from the company.
- Responded to customer inquiries in a timely manner, resolving any issues or complaints related to sales.
- Performed administrative tasks such as filing documents, scheduling appointments.
- Maintained accurate records of all transactions and customer interactions using CRM software.
- Processed returns and refunds quickly and efficiently according to established policies and procedures.
- Operated register, handled cash and processed credit card transactions.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Porter
Regal Chevrolet
Lakeland, FL
06.2016 - 07.2018
- Greeted customers and provided assistance with their needs.
- Valet car to available technicians.
- Issued receipts, refunds, credits or change due to customers.
- Performed other duties as assigned by management.
Receptionist
Event Logic
Lakeland, FL
03.2015 - 05.2016
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Responded to inquiries from internal staff members regarding office operations.
- Performed data entry tasks into various computer systems accurately and promptly.
Education
High School Diploma -
Families Of Faith Christian Academy
Lakeland, FL05-2017
Skills
- Field support
- Technical knowledge
- Scheduling Coordination
- Site Inspections
- Deadline-oriented
- Meeting facilitation
- Crew Management
- Customer Service
- Filing
- Account balancing reconciliation
- Scheduling
- Quick learner
- People person
- Invoice Processing
- Data Entry
- Clerical Support
- Microsoft
- Meticulous attention to detail
- Appointment Scheduling
- Multi-Task Management
- Problem-solving abilities
- Interpersonal Communication
- Time Management
Timeline
Installation Coordinator
Empire Today
10.2022 - 02.2024
Installation Admin
Empire Today
07.2022 - 10.2022
Inventory Control Specialist
Empire Today
05.2021 - 07.2022
Sales Administrator
Empire Today
08.2018 - 05.2021
Porter
Regal Chevrolet
06.2016 - 07.2018
Receptionist
Event Logic
03.2015 - 05.2016
High School Diploma -
Families Of Faith Christian Academy