Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
References
Timeline
Generic

Mikaila Rodriguez

El Paso,TX

Summary

U.S. Army service member with over six years of progressive experience in military operations, border security, logistics, and emergency response. Demonstrated expertise in interagency coordination, surveillance operations, and transportation compliance, including CDL Class A driving across multi-state routes. Proficient in crisis intervention, operational efficiency, and enforcement of public safety protocols, consistently performing under pressure in high-stakes environments while adhering to federal and state regulations.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Border Security

Operation Lonestar, Military
El Paso, Texas
01.2024 - 07.2025
  • Maintained detailed documentation of patrol activities and incident reports, enhancing operational effectiveness.
  • Coordinated with federal and state agencies to implement unified response protocols, improving emergency readiness.
  • Conducted thorough security assessments along critical border zones, reinforcing perimeter defense measures.
  • Facilitated joint tactical operations with Border Patrol, establishing effective communication channels for rapid responses.

Class A CDL Truck Driver

Dali Transportation LLC, DBA Prime One
02.2022 - 07.2022
  • Executed comprehensive pre- and post-trip inspections to ensure DOT compliance and prevent mechanical issues.
  • Coordinated loading procedures and optimized routes for timely deliveries across multiple state lines.
  • Partnered with dispatch teams to enhance logistics efficiency through optimized delivery schedules and routes.
  • Conducted thorough load verification to minimize delivery errors and strengthen customer trust.
  • Optimized cross-state delivery routes to ensure consistent on-time performance while preserving cargo integrity.
  • Implemented advanced cargo securing techniques to minimize freight damage and maximize trailer space utilization.

Class A CDL Truck Driver

Covenant Transport
, Tennessee
12.2021 - 01.2022
  • Managed pickup and delivery operations across multiple states, maintaining accurate load verification and on-time performance.
  • Optimized route planning in compliance with DOT regulations, enhancing fuel efficiency and delivery schedules.
  • Coordinated with dispatch, warehouse teams, and clients to ensure smooth loading processes and cargo integrity.

Security Officer

Allied Universal Security Services
Newburgh, NY
10.2020 - 11.2021
  • Facilitated seamless patient care coordination between medical staff, law enforcement, and emergency responders, contributing to improved emergency response times
  • Developed and conducted security protocol training sessions for new officers, strengthening facility-wide compliance with safety standards
  • Managed sensitive patient transfers and morgue operations with utmost professionalism, ensuring dignified handling and proper chain of custody documentation
  • Implemented comprehensive visitor screening protocols and maintained detailed access logs, strengthening facility security measures and ensuring authorized-only entry
  • Provided crisis intervention support during high-stress situations, de-escalating conflicts and maintaining calm environment for patients and staff

Cashier Team Lead

Stop & Shop
Newburgh, NY
09.2019 - 10.2020
  • Increased customer loyalty and retention. Oversaw self-checkout area operations while training team members in customer service best practices, enhancing shopping experience efficiency
  • Managed daily cash handling operations with precision, ensuring accurate drawer counts and maintaining detailed shift-change documentation for accountability
  • Mentored and trained team members in customer service protocols, elevating overall service quality and strengthening shopper satisfaction
  • Implemented systematic opening and closing procedures, maintaining consistent operational standards and accurate financial reporting
  • Facilitated effective communication between shifts through structured handover protocols, enhancing operational continuity and team coordination

Sales Associate

Columbia Sportswear
Central Valley, NY
05.2018 - 09.2019
  • Maintained organized sales floor displays and accurate inventory tagging, ensuring seamless shopping experiences and efficient stock management
  • Coordinated with team members during peak shopping periods to optimize customer flow and maximize sales opportunities
  • Cultivated positive shopping experiences by proactively engaging customers, recommending suitable products, and resolving concerns to strengthen brand loyalty
  • Accelerated rewards program enrollment through effective communication of membership benefits, contributing to sustained growth in customer retention
  • Synchronized efforts with team members during high-traffic periods to optimize customer flow and enhance shopping experiences

Sales Associate

Banana Republic, Gap
Central Valley, NY
01.2018 - 05.2018
  • Managed daily financial transactions with precision, including processing refunds, exchanges, and maintaining accurate cash register balances
  • Partnered with shift managers to resolve customer concerns promptly, strengthening store reputation and enhancing shopper satisfaction
  • Partnered with management team to address customer concerns efficiently, strengthening store reputation through effective problem resolution
  • Facilitated seamless product exchanges and returns while educating customers about store policies, ensuring positive shopping experiences
  • Curated personalized product recommendations based on customer preferences and style goals, driving repeat visits and building lasting client relationships
  • Maximized sales opportunities through strategic product placement and visual merchandising, driving increased foot traffic and customer engagement in high-value store sections

Education

High School Diploma -

Newburgh Free Academy
Newburgh, NY
06.2019

Skills

  • Adaptability and efficiency
  • Analytical thinking
  • Surveillance operations
  • Safety compliance
  • Emergency response
  • Time management
  • Patrol operations
  • Crisis intervention
  • Border security

Certification

  • Commercial Driver's License School, Nov 2021 - Dec 2021, MTC
  • Clinical Medical Assistant, Jan 2024 - Jan 2025, Texas A & M University
  • EKG Technician, May 2025 - Current, Texas A & M University

Accomplishments

  • Army Achievement Medal exceptional service and dedication during COVID-19 Operations.
  • Army Service Ribbon for outstanding support in Army recruitment efforts.

References

  • Angel Acevedo Occupation:

Forth Worth Department of Confinement 

Telephone number: (954) 789-6197

  • First Sergeant Santos

Occupation: Military 

Telephone number: (325) 794-6558

  • Cameliah Lounsbery

Occupation: Certified Nursing Assistant 

Telephone number: (407) 338-1195

Timeline

Border Security

Operation Lonestar, Military
01.2024 - 07.2025

Class A CDL Truck Driver

Dali Transportation LLC, DBA Prime One
02.2022 - 07.2022

Class A CDL Truck Driver

Covenant Transport
12.2021 - 01.2022

Security Officer

Allied Universal Security Services
10.2020 - 11.2021

Cashier Team Lead

Stop & Shop
09.2019 - 10.2020

Sales Associate

Columbia Sportswear
05.2018 - 09.2019

Sales Associate

Banana Republic, Gap
01.2018 - 05.2018

High School Diploma -

Newburgh Free Academy

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