MIKAL HAILE
Arlington,US
Summary
Dedicated to optimizing operational processes and managing projects effectively. Expertise in program management and leadership. Maximize resource utilization and improve task coordination procedures. Passionate about developing training programs and promoting team synergy within the Cherokee Team at the Department of Defense (DHA) through strategic governance and innovative processes.
Overview
6
6
years of professional experience
1
1
Certification
Work History
PROGRAM OPERATIONS SPECIALIST INTERIM DEPUTY PROGRAM MANAGER
Department of Defense (DoD)- DHA
11.2024 - Current
- Contributed to the success of defense health programs through specialized operational support.
- Expert in overseeing program functions, maintaining regulatory standards, and completing projects on schedule.
- Demonstrated strong communication skills to facilitate collaboration with cross-functional teams and stakeholders.
- Directed projects and guided team members to meet government leadership's standards.
- Streamlined workflows to improve service delivery and operational performance.
- Established streamlined processes to enhance collaboration and strengthen relationships across branch offices.
- Showcased talent for navigating evolving situations and balancing diverse responsibilities adeptly.
- Led the implementation of a team-wide Training for All initiative while serving as Interim Deputy Program Manager.
- Supervised team and managed several projects as Interim Deputy Program Manager.
OFFICE SUPERVISOR
Family Home Healthcare
03.2023 - 11.2024
- Specialized in optimizing healthcare administrative processes.
- Experienced in providing patient support and comfort.
- Adept at fostering a cooperative environment by managing team dynamics.
- Refined scheduling systems to consistently meet compliance requirements.
- Guided team members to uphold high standards of care.
- Cultivated positive workplace culture emphasizing teamwork, respect, and excellence in patient care.
- Dedicated to ongoing enhancement, exploring creative strategies to boost patient outcomes and service efficiency.
- Addressed challenges in office and patient care settings through strong problem-solving skills and proactive strategies.
MEDICARE MARKETS SERVICE ANALYST
Blue Cross Blue Shield
06.2022 - 03.2023
- Expertise in overseeing healthcare service operations.
- Expertly resolved member issues to improve overall satisfaction.
- Ensured members had a clear understanding by interpreting and explaining Medicare benefits.
- Strengthened interdepartmental cooperation to support company goals.
- Focused on professional growth to maintain up-to-date knowledge of industry trends and healthcare policies.
- Proficient in leveraging CRM systems to enhance service delivery.
- Displayed sensitivity and kindness in responding to members' healthcare requirements and anxieties.
SENIOR ACCOUNTS PAYABLE COORDINATOR
Virginia Hospital Center
11.2019 - 08.2020
- Executed senior-level accounts payable tasks with extensive experience exceeding 5 years in healthcare.
- Enhanced accuracy in accounts payable through advanced accounting software.
- Executed compliance strategies to align payment and expenditure practices with regulatory standards.
- Showcased proficiency in resolving account discrepancies, ensuring financial consistency.
- Focused on adopting best practices for accounts payable operations.
- Analyzed financial reports to support budget forecasting for departmental expenses.
- Facilitated timely invoice processing through proficient management of vendor relationships at Virginia Hospital Center.
Education
Bachelor of Science - Healthcare Administration
Southern New Hampshire University
Manchester01.2025
Skills
- Knowledge of DHA functions and initiatives
- Communication and comprehension
- Advanced written skills
- Ability to multitask within the given suspension date
- Ability to manage multiple projects and assignments in a fast-paced environment
- Motivated team player and leader
- Microsoft Office Suite
- SharePoint
- etms2
- Financial ledgers
- Training
- Healthcare data analysis
- Office operations administration
- Conflict management
- Regulatory compliance
- Strategic planning
- Data gathering and protection
- OnBase
- ADP
- Lawson
- Time allocation
- Project management
- Officer training
- Scope definition
- Flexible and adaptable
- Team management
- Healthcare compliance
- Patient safety
- Lean healthcare
- Healthcare law
- Clinical supervision
- Staff training and development
- Quality improvement
- Health information systems
- Revenue cycle management
- Healthcare policy
- Credentialing and privileging
- Employee recruitment and hiring
- Personnel management
- Interdepartmental functions coordination
Certification
- JKO Training Coordinator
- DPMAP
- Healthcare Leadership
- Managing and Leading in Business
- Healthcare Strategy Management and Policy
LANGUAGES
Tigrinya - Native
Timeline
PROGRAM OPERATIONS SPECIALIST INTERIM DEPUTY PROGRAM MANAGER
Department of Defense (DoD)- DHA
11.2024 - Current
OFFICE SUPERVISOR
Family Home Healthcare
03.2023 - 11.2024
MEDICARE MARKETS SERVICE ANALYST
Blue Cross Blue Shield
06.2022 - 03.2023
SENIOR ACCOUNTS PAYABLE COORDINATOR
Virginia Hospital Center
11.2019 - 08.2020
Bachelor of Science - Healthcare Administration
Southern New Hampshire University
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