Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Mikal Thurman

Ooltewah,TN

Summary

Dynamic professional with a proven track record at HCA Healthcare Inc., excelling in charting compliance and staff supervision. Recognized for enhancing operational efficiency and achieving record-breaking sales. Adept at inventory control and fostering strong customer relationships, driving success through effective team collaboration and strategic oversight.

Overview

33
33
years of professional experience

Work History

Supervisor Southeast Territory

HCA Healthcare Inc.
Chattanooga, TN
03.2014 - Current
  • Supervised 26 coordinators across 23 hospitals in southeast region.
  • Acted as liaison among hospitals, coordinators, and company.
  • Assisted providers with record completion to ensure compliance.
  • Oversaw completion of all EM and HM charts within designated timelines.
  • Collaborated closely with HIM department and various providers.

Swim Coach

Mccallie Gps Aquatics
Chattanooga, TN
08.2022 - Current
  • Developed training plans and drills to improve swimmer performance.
  • Developed age-appropriate lesson plans based on each swimmer's abilities.
  • Organized and monitored daily practice sessions.
  • Observed swimmers during practices to ensure safety and correct any errors in technique or form.

Site Coordinator for Parkridge and Parkridge East

EmCare
Chattanooga, TN
07.2010 - 03.2014
  • Reconciled 500 missing and incomplete records across two facilities, expanding service to five facilities.
  • Collaborated with HIM, IT, ER, Management, and TeamHealth to streamline operations.
  • Processed all Dates of Service while evaluating billable and nonbillable records.
  • Communicated with providers and mid-levels via email regarding outstanding records.
  • Partnered closely with HIM Department to ensure timely record completion.

Front of House Manager

Outback Steakhouse
Chattanooga, TN
05.1994 - 12.2009
  • Achieved record-breaking sales exceeding $38,000 during busy holiday seasons for 13 years.
  • Scheduled and managed over 40 front-of-house hostesses and servers.
  • Oversaw bar management, including inventory control, supply ordering, cleanliness monitoring, and daily meetings for overall success.
  • Prepared monthly operating reports, including profit and loss statements and daily DSR reconciliations.
  • Trained and supervised all front-of-house personnel to ensure high service standards and customer satisfaction.

Assistant General Manager

O'Charley's
Chattanooga, TN
06.1992 - 05.1994
  • Promoted from assistant Dining Room Manager based on merit and demonstrated ability.
  • Implemented policies and procedures to enhance quality and increase production.
  • Optimized inventory control and labor cost monitoring for efficiency.
  • Served in various management roles as required, ensuring operational continuity.
  • Focused on sales strategies, customer service excellence, and food presentation quality.

Education

High School Diploma -

East Ridge High School
Chattanooga, TN
05-1990

Skills

  • Charting compliance
  • Record management
  • Staff supervision
  • Inventory control
  • Operational reporting
  • Customer relationship management

Accomplishments

  • Employee of the Month and Employee of the Year numerous times
  • Swim Coach of winning teams for Tennessee State, Middle School Championships, and CASL City Meet.

References

References available upon request.

Timeline

Swim Coach

Mccallie Gps Aquatics
08.2022 - Current

Supervisor Southeast Territory

HCA Healthcare Inc.
03.2014 - Current

Site Coordinator for Parkridge and Parkridge East

EmCare
07.2010 - 03.2014

Front of House Manager

Outback Steakhouse
05.1994 - 12.2009

Assistant General Manager

O'Charley's
06.1992 - 05.1994

High School Diploma -

East Ridge High School

Similar Profiles

CREATE PROFILE