Mikala Brown
Ashland,VA
Summary
Excellent communicator and dependable team player with strong understanding of the insurance industry. Adept at building relationships with clients, brokers and other stakeholders while delivering outstanding service. Highly organized and detail-oriented with a strong ability to identify potential risks and develop solutions.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Office Administrative Assistant
Southeastern Underwriters
01.2024 - Current
- Improved customer satisfaction by addressing inquiries via phone, and email
- Maintained strict confidentiality in handling sensitive documents and records.
- Invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Driver
Lyft
07.2018 - Current
- Followed all relevant traffic laws and safety regulations.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Participated in safety training and workshops, applying learned techniques to daily driving practices.
Licensed Insurance Agent/Customer Service Representative
GEICO
01.2022 - 01.2024
- Helping clients understand different insurance policies, recommending suitable coverage based on clients' needs.
- Provided coverage option information to assist clients in protecting assets.
- Promoted products and services using upselling and other sales strategies.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Calculated quotes and educated potential clients on insurance options.
Cashier
Mapco
02.2019 - 09.2021
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Handled cash with high accuracy and took care to check bills for fraud.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Built relationships with customers to encourage repeat business.
PCA Personal Care Assistant
Bridges Home Care
12.2018 - 04.2020
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Documented patient information accurately in electronic medical records, ensuring continuity of care among healthcare providers.
- Coordinated transportation services for medical appointments or other necessary outings for patients who required assistance outside of the home setting.
PCA Personal Care Assistant
Hughes Home Assisted Living
02.2020 - 04.2020
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Documented patient information accurately in electronic medical records.
- Coordinated transportation services for appointments or other necessary outings for patients who required assistance outside of the home setting.
PCA Personal Care Assistant
HOPE IN-HOME CARE
10.2018 - 06.2019
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Documented patient information in electronic medical records, ensuring continuity of care among healthcare providers.
- Coordinated transportation services for medical appointments or other necessary outings for patients who required assistance outside of the home setting.
Cashier/Customer Service
Speedway LLC
08.2018 - 12.2018
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Learned duties for various positions and provided backup at key times.
Front Desk Receptionist
Thurman Brisben Center
01.2018 - 05.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Scheduled, coordinated and confirmed appointments and meetings.
- Facilitated smooth communication between departments by accurately relaying messages and information.
Deli
FasMart Convenience Store
04.2017 - 01.2018
- Provided training and mentorship to new hires, fostering strong teamwork within the deli department.
- Assisted with budget planning specifically on cost control.
- Cleaned and sanitized, consistently keeping adequate supplies on hand for expected customer loads.
- Monitored inventory levels to order new supplies and maintain consistent stock.
Stocker
Walmart
01.2017 - 04.2017
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day's business.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
Cashier/Cook
Wawa
02.2016 - 02.2017
- Operated cash register for cash, check, and credit card transactions.
- Worked flexible schedule and extra shifts to meet business needs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transitions.
- Prepared meals efficiently for timely service during peak hours.
Office Manager
Ground keepers of OldeTowne
08.2015 - 02.2016
- Handled sensitive information with discretion, maintaining confidentiality of company documents.
- Provided exceptional service when addressing client inquiries or concerns via phone calls or email correspondence.
- Conducted inventory assessments of supplies, ordering necessary items proactively to prevent stock shortages.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
Cashier/Cook
McDonald's
01.2014 - 07.2015
- Greeted customers entering store and responded promptly to customer needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Education
High school or equivalent -
Chancellor High School
Fredericksburg, VA06.2015
Skills
- Microsoft Office
- QuickBooks
- Customer support
- Management
- Accounts receivable
- Account management
- Phone etiquette
Certification
- Personal Lines License, 01/2022 to Present
- CPR/First Aid Certification, 05/2024 to Present
Timeline
Office Administrative Assistant
Southeastern Underwriters
01.2024 - Current
Licensed Insurance Agent/Customer Service Representative
GEICO
01.2022 - 01.2024
PCA Personal Care Assistant
Hughes Home Assisted Living
02.2020 - 04.2020
Cashier
Mapco
02.2019 - 09.2021
PCA Personal Care Assistant
Bridges Home Care
12.2018 - 04.2020
PCA Personal Care Assistant
HOPE IN-HOME CARE
10.2018 - 06.2019
Cashier/Customer Service
Speedway LLC
08.2018 - 12.2018
Driver
Lyft
07.2018 - Current
Front Desk Receptionist
Thurman Brisben Center
01.2018 - 05.2018
Deli
FasMart Convenience Store
04.2017 - 01.2018
Stocker
Walmart
01.2017 - 04.2017
Cashier/Cook
Wawa
02.2016 - 02.2017
Office Manager
Ground keepers of OldeTowne
08.2015 - 02.2016
Cashier/Cook
McDonald's
01.2014 - 07.2015
High school or equivalent -
Chancellor High School
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