Mikala Haqq
Slidell,LA
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Freight
Home Depot
10.2021 - Current
- Received, sorted and distributed packages within the warehouse facility
- Organized shipments according to destination, weight and size of cargo
- Inspected freight for damages prior to loading or unloading
- Moved freight or stock to and from storage or production areas, loading docks and delivery vehicles
- Resolved issues relating to damaged or lost freight quickly and efficiently
- Ensured compliance with company policies related to quality assurance processes
- Separated packages by service type and destination in accordance with established procedures
- Assisted customers with their inquiries regarding shipment status and pricing information
- Utilized RF scanners and data entry systems for accurate tracking of product movements
- Unloaded freight containers using hand tools, forklifts, and other material handling equipment
Cashier
Dollar General
01.2021 - 10.2021
- Provide excellent customer service, greet and assist customers
- Operate cash register and scanner to itemize and total customer's purchase, collect payment from customers and make change, bag merchandise, and assist customers with merchandise as necessary
- Follow company merchandise processes; unpack, stock, restock, and rotate merchandise on shelves and build merchandise displays
- Clean the store, take out trash, dust and mop store floors, clean restroom and receiving room, and help set up sidewalk displays
Medical Receptionist
Fairview Pediatric
11.2020 - 08.2021
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Maintained current and accurate medical records for patients.
- Managed multi-line phone system and pleasantly greeted patients.
Cashier
Walmart
01.2020 - 11.2020
- Processing payments
- Applying discounts
- Scanning items
- Maintaining cash registers
- Handling returns
- Answering to customer inquiries, and implementing store policies
Cashier/Sales Associate Seasonal
Jo-Ann Fabric and Craft Stores
09.2018 - 12.2018
- Deliver a premium customer experience
- Greeted customers entering store and responded promptly to customer needs.
- Engages in friendly conversation with customers about their projects while serving them at the cutting counter, cash register, and sales floor
- Processes customer transactions at the cutting counter and cash register in an efficient and friendly manner with professionalism and precision
- Lift boxes from the truck and receiving area, place, and arrange items on shelves and racks
- Required to enter and exit truck beds to remove freight
- Unloads freight from the truck and sorts it according to company procedures
- Stocks shelves accurately according to planogram while maintaining a high level of productivity and close attention to detail
- Maintains high standards throughout the sales floor by cleaning and recovering shelves, putting away returns, and cleaning up any spills/messes
Cashier
Rouse's Supermarket
05.2018 - 07.2018
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
High school diploma -
Slidell High School
Slidell La05.2018
Skills
- Customer Service
- Data Entry
- Microsoft Office Specialist
- Patient-Focused Care
- Computer Skills
- Team Member
- Phone Etiquette
- Organizational Skills
- Microsoft Powerpoint
- Typing
- Microsoft Office
- Microsoft Outlook
- Receptionist
- Customer Service Skills
- Medical Terminology
Certification
- CPR Certification
- Driver's License
- Pallet Jack Certification
Timeline
Freight
Home Depot
10.2021 - Current
Cashier
Dollar General
01.2021 - 10.2021
Medical Receptionist
Fairview Pediatric
11.2020 - 08.2021
Cashier
Walmart
01.2020 - 11.2020
Cashier/Sales Associate Seasonal
Jo-Ann Fabric and Craft Stores
09.2018 - 12.2018
Cashier
Rouse's Supermarket
05.2018 - 07.2018
High school diploma -
Slidell High School
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