Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Feature Development: Designed and implemented key features for traders, such as real-time data visualizations and custom trading tools, using React, TypeScript, and Redux to enhance platform functionality.
UI/UX Optimization: Developed interactive popups and animations to showcase new features, driving a 30% increase in user engagement and adoption.
Test Automation: Improved regression testing efficiency with Playwright, reducing test cycle times by 50% and accelerating release timelines.
Proved successful working within tight deadlines and a fast-paced environment.
IT Technician
CEM
09.2022 - 08.2023
Handled IT Helpdesk duties by working to solve issues for various individuals at the center using ticketing system. Handling about 10 tickets per day.
Created new variable in database called ‘last_seen’, updates with date and time for when a device was last on the company network, using MySQL and Python. This cut down inventory check time by about 30%.
Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
IT Intern
Allegiance Bank
06.2021 - 08.2021
Handled IT Helpdesk duties by working to solve issues for various individuals at the bank using ticketing system on a computer. Completing around 10 tickets per day.
Wrote and updated detailed technical documentation for software applications.
Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Supported efficient use of available computer terminals and network access by coordinating schedules.