Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mikala Lyons

Toledo,OH

Summary

Motivated individual with experience in multiple industries utilizing strong conflict resolution skills and the ability to critically assess information. Highly organized with the ability to manage multiple projects at once and consistently meet deadlines, demonstrating the ability to think independently, work quickly, and follow directions accordingly.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Assistant Store Manager

Dollar General
05.2024 - 12.2024
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Created and maintained safe and secure work environments for employees.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.

Patient Care Technician

Toledo Hospital
03.2024 - 05.2024
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
  • Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
  • Enhanced patient satisfaction by providing compassionate and attentive care.

Correctional officer

Lucas County Sheriff Office
02.2022 - 02.2024
  • Maintain daily log throughout shift
  • Supervised inmates during day-to-day activities
  • Maintain a headcount throughout the shift
  • Enforce resident behavior management protocols and write incidents reports
  • Inspects cells
  • Body searches
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
  • Escorted inmates to and from cells, court, hospitals, and medical appointments.
  • Conducted routine and emergency head counts.

Home Health Aid

Sprotts Homes
01.2021 - 01.2022
  • Assist resident with activities of daily living
  • Documents services provided to the resident
  • Coordinate care with care team to ensure plan is accurately followed
  • Maintain a clean environment
  • Pass medication

Key Holder

Dollar General
01.2020 - 06.2020
  • Completed cash and credit card transactions
  • Logged cash flow before and after shift
  • Unloaded incoming shipments and stocked products in designated areas
  • Supervised team members to ensure proper operations

Education

Maritime Academy of Toledo
05.2019

Skills

  • Customer service
  • Problem-solving
  • Inventory control
  • Retail operations
  • Team building and leadership
  • Time management
  • POS systems
  • Staff management
  • Vital signs monitoring
  • CPR certification
  • Patient observation
  • Blood glucose testing
  • First aid training
  • De-escalation techniques
  • Conflict resolution skills
  • Inmate supervision
  • Mental health awareness
  • Restraint techniques
  • Policy enforcement
  • Search and seizure procedures
  • Observation
  • Surveillance
  • Crisis management
  • CCTV monitoring
  • Suicide prevention

Certification

State Nursing Assistant (STNA)

Basic Life Support

Timeline

Assistant Store Manager

Dollar General
05.2024 - 12.2024

Patient Care Technician

Toledo Hospital
03.2024 - 05.2024

Correctional officer

Lucas County Sheriff Office
02.2022 - 02.2024

Home Health Aid

Sprotts Homes
01.2021 - 01.2022

Key Holder

Dollar General
01.2020 - 06.2020

Maritime Academy of Toledo

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Mikala Lyons