Mikala Maddox
Villa Rica,GA
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Server/Banquet Server
Oceans Edge Restaurant and Event Center
06.2023 - 01.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Managed Parties of 15+ While still attending to other Tables
Dog Sitter/Dog Walker
Rover.com
04.2022 - 06.2023
- Followed pet care instructions, dietary needs, and medication regimens.
- Maintained a clean and organized work space for all pet sitting tasks, including cleaning up after dogs during visits or overnight stays.
- Enhanced clients'' satisfaction by providing attentive and personalized care for their dogs.
- Contributed to clients'' peace of mind by sending regular updates on their pets, including photos and videos.
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
- Exercised animals regularly with walks and rigorous play activities.
- Demonstrated reliability and trustworthiness by consistently arriving punctually for scheduled appointments or services.
- Provided exercise opportunities for the dogs, taking them on daily walks or trips to local parks as requested by the client.
- Offered additional support services like house-sitting and plant care when requested by clients, adding value to their overall experience.
- Handled emergency situations calmly and efficiently, contacting veterinarians or clients when needed while prioritizing animal safety above all else.
- Developed strong relationships with clients, earning referrals and positive testimonials from satisfied pet owners.
- Maintained a safe environment for the dogs by regularly inspecting the premises and removing any potential hazards.
- Ensured dogs'' well-being by adhering to specific dietary restrictions and administering medications as required.
- Gained repeat business through exceptional customer service and genuine compassion for the animals in my care.
- Kept accurate records of each dog''s needs, preferences, medical information, feeding schedules, and any special instructions provided by clients.
- Managed scheduling efficiently, accommodating last-minute bookings and adjusting for cancellations or changes in plans.
- Fostered strong communication skills by discussing concerns or providing feedback on each dog''s progress with their respective owners after each visit/service completed.
- Assisted with grooming tasks such as brushing fur, trimming nails, and bathing when needed.
- Built strong relationships with clients, leading to repeat business and referrals.
- Gave animals proper attention to promote secure environment in owner's absence.
- Prepared food and water following instructions from pet owners.
Owner/Manager
Knock It Out Home Services LLC
11.2021 - 01.2023
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Established foundational processes for business operations.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
Assistant Property Manager/ Resident Event Planner
The Glen Apartments
04.2019 - 01.2021
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Kept accurate records of all resident and tenant correspondence.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
- Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
- Showed apartments to potential tenants and answered questions regarding community.
- Processed security deposit refunds.
- Served as point-of-contact between residents and building personnel thereby effectively managing daily concerns or inquiries.
- Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.
- Attended staff meetings and took extensive notes to share with property manager.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Maintained accurate records of all transactions, ensuring timely reporting to senior management and owners.
- Inspected common areas for cleanliness and notified maintenance of overflowing trash.
- Developed strong relationships with vendors, negotiating favorable contracts for cost-effective services.
- Escalated major issues to property manager for immediate remediation.
- Implemented new marketing strategies to attract prospective tenants and maintain high occupancy rates.
- Organized community events to foster positive relationships between tenants and build a sense of community within the property.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Enhanced property value by overseeing regular upkeep, repairs, and capital improvement projects.
- Posted policies and rules in common areas for tenant review.
- Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
Caregiver
Brookdale Senior Living
06.2018 - 08.2018
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with self-administered medications.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Provided safe mobility support to help patients move around personal and public spaces.
Administrative Assistant
MADDOX REAL ESTATE GROUP
06.2015 - 07.2018
- Greeted visitors entering the office, determined the nature and purpose of visit and directed them to appropriate destination
- Answered and quickly redirected daily phone calls
- Ordered and distributed office supplies while adhering to a fixed office budget
- Answered and managed incoming and outgoing calls while recording accurate messages
- Opened and properly distributed incoming mail
- Maintained a clean reception area, including lounge and associated areas
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Lead Teacher
Tomorrow's Child
08.2017 - 11.2017
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Conferred with parents about student progress to boost family involvement and enhance student support.
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
- Organized rooms in line with current educational thinking to maximize educational opportunities for students.
- Worked one-on-one with students and student teachers to increase overall classroom success.
- Implemented assessment tools that monitored student progress throughout the year, allowing for targeted interventions when needed to close achievement gaps.
- Guided student teachers and teaching aides in classroom management, leading by example and thoroughly answering questions.
- Designed lesson plans for teaching staff and worked closely with administration for compliance with state curricula.
- Mentored new teachers on best practices for classroom management and instructional techniques, contributing to their professional growth and effectiveness in the classroom.
Back Cashier
MCDONALDS
02.2017 - 07.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
High School Diploma -
Adairsville High School
Adairsville, GA01.2018
Skills
- Excellent multi-tasker
- Energetic, friendly and enthusiastic
- Quick learner
- Creative problem solver
- Pleasant demeanor
- Self-directed
- Ability to conduct business with people from all different backgrounds
- Honest, trustworthy and punctual
- Valid Ga driver's license
- Critical thinking
- MAC and MS windows proficient
- Strong client relations
- Results-oriented
- Microsoft office Certified
- Leasing
- Microsoft Office
- Property Management
- Outlook
- Quickbooks
- Microsoft Powerpoint (4 years)
- Excel (3 years)
- Office Management
- Property Leasing
- Food Handling
- Customer support
- Training & development
- Merchandising
- Marketing
- Social media management
- Digital marketing
- Market research
- Documentation review
- Supervising experience
- Business Development
- Event Planning
- Account Management
- Negotiation
- Budgeting
- Property management
- Data collection
- Office management
- Food handling
- Customer service
- Microsoft Outlook
- Microsoft Word
- Microsoft Excel
- Clerical experience
- Cash handling
- Cold calling
- Pet Sitting
- Financial Planning
- Animal Care
- Guest engagement
- Exceptional customer service
- Strong work ethic
- Professional appearance
- Memory retention
- Cleanliness standards
- Safe food handling
- Menu memorization
- Food running
- High volume dining
- Point of sale operation
- Order management
- Allergy awareness
Certification
Driver's License
Assessments
- Early childhood development — Proficient
- August2022
- Knowledge of the development of children ages0-3 and of ways to foster that development
- Full results: Proficient
- Customer focus & orientation — Proficient
- May2024
- Responding to customer situations with sensitivity
- Bartending — Proficient
- May2023
- Understanding, pouring, and mixing drink orders
- Food service: Customer situations — Proficient
- November2023
- Identifying and addressing customer needs in a food service setting
- Office manager — Proficient
- January2024
- Scheduling and budgeting
- Work style: Reliability — Proficient
- April2023
- Tendency to be reliable, dependable, and act with integrity at work
- Customer service — Proficient
- Identifying and resolving common customer issues
- Sales skills — Proficient
- Influencing and negotiating with customers
- Retail customer service — Proficient
- Responding to customer situations in a retail setting
- Front desk agent (hotel) — Proficient
- July2024
- Selecting hotel rooms based on requests and identifying errors in hotel data
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Timeline
Server/Banquet Server
Oceans Edge Restaurant and Event Center
06.2023 - 01.2025
Dog Sitter/Dog Walker
Rover.com
04.2022 - 06.2023
Owner/Manager
Knock It Out Home Services LLC
11.2021 - 01.2023
Assistant Property Manager/ Resident Event Planner
The Glen Apartments
04.2019 - 01.2021
Caregiver
Brookdale Senior Living
06.2018 - 08.2018
Lead Teacher
Tomorrow's Child
08.2017 - 11.2017
Back Cashier
MCDONALDS
02.2017 - 07.2017
Administrative Assistant
MADDOX REAL ESTATE GROUP
06.2015 - 07.2018
Driver's License
High School Diploma -
Adairsville High School
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