Mikala Manzanares
Tooele,UT
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
Work History
Manager
Crystal Float Spa
01.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Improved marketing to attract new customers and promote business.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Developed detailed plans based on broad guidance and direction.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Lead Cashier
7 Eleven Gas Station
11.2021 - 11.2022
- Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers by answering questions and fulfilling requests.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Checked merchandise multiple times during each shift and restocked products when stock ran low.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Educated employees on register use, merchandising, and customer service.
- Led cashiers and associates in providing thoughtful customer service.
- Maintained stock within optimal levels to meet expected customer and sales levels.
Warehouse Picker
Amazon
01.2020 - 03.2020
- Used scanners to quickly locate and track items in warehouse.
- Collaborated with team members to achieve daily pick and pack goals.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Kept tidy and organized warehouse to comply with cleanliness standards.
- Operated pallet jacks to safely transport goods from warehouse to shipping area.
- Organized warehouse shelves and racks to maximize space utilization.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Stored materials and supplies for accessibility and easy retrieval.
Warehouse Packer
Purple Mattress
10.2019 - 01.2020
- Packed, weighed and shipped items per customer specifications.
- Learned and followed warehouse safety protocols to prevent injuries and accidents.
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
- Operated tape machines, scales and label printers to package items correctly.
- Added packed boxes to conveyor belts for movement to shipping stations.
- Verified items packaged and address on boxes matched customer order invoices to avoid shipping errors.
- Organized items on racks, shelves and bins to maintain established order.
- Loaded merchandise into specific packages suited for product dimensions.
- Reviewed orders to verify products met specifications.
- Stocked and organized products in warehouse for easy accessibility and order fulfillment.
Education
GED -
Horizonte Instruction And Training Center
1234 South Main Steet 05.2011
Skills
- Verbal and Written Communication
- Team Leadership
- Business Planning
- Brand Management
- Lead Generation
- Staff Management
- Customer Relationship Management
- Project Management
- Sales and Marketing
- Performance Tracking and Evaluations
- Procedural Streamlining
- Productivity Performance
- Key Performance Indicators (KPI)
- Time Management
- Complex Problem-Solving
- Managing Cash Register
- Managing Scenes
- Supplier Relations
- Product Management and Branding
- Managing Reception
- Actor Cueing
- Configuration and Management
- Managing Laborers
- Job Assignments
- Food and Beverage Management
- Coaching and Mentoring
- Maintenance and Repair Management
- Finance and Accounting Operations
- Issue and Conflict Resolution
- Schedule Preparation
- Managing Appointments
- Managing Employee Relations
- Stage Shows
- Managing Props
- Strategic Planning
- Budget Controls
- Invoice Reconciliation
- Managing Career Progression
- Cross-Functional Team Management
- Budgeting and Cost Control
- Managing Defaults
- Managing Routines
- Employee Training
- Reading Comprehension
- Reconciling Cash Drawers
- Scheduling and Coordinating
- Managing Files and Records
- Social Media Platforms
- Managing Multiple Tasks
Timeline
Manager
Crystal Float Spa
01.2023 - Current
Lead Cashier
7 Eleven Gas Station
11.2021 - 11.2022
Warehouse Picker
Amazon
01.2020 - 03.2020
Warehouse Packer
Purple Mattress
10.2019 - 01.2020
GED -
Horizonte Instruction And Training Center
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