Mikala Mitchell

Diligent and personable Technical Support Specialist with six years of experience in customer service and technical support, primarily within the financial services industry. Proven track record of resolving complex technical issues, improving client satisfaction, and ensuring compliance with industry regulations. Skilled in team training and daily operations management, resulting in a 25% reduction in customer complaints. Currently pursuing a degree in Cybersecurity, supported by certifications in networking and security. Known for delivering clear, user-friendly support, and consistently enhancing product usability. Committed to driving user satisfaction and fostering long-term client loyalty across all supported platforms.

Security+ Deep Dive: Labs, Forensics, & Compliance, 05/01/25

• Advanced Threat Analysis: Deep dive into different types of cyber threats, vulnerabilities, and attack vectors.

• Incident Response: Develop skills in detecting, analyzing, and responding to security incidents effectively.

• Digital Forensics: Learn how to collect and analyze digital evidence, track down cybercriminals, and reconstruct security breaches.

• Security Audits and Assessments: Conduct penetration testing, vulnerability scans, and security audits to evaluate an organization's security posture.

• Security Architecture: Understand and design secure network architectures, including cloud and hybrid environments.

• Compliance Frameworks: Become familiar with industry regulations and compliance standards, such as GDPR, HIPAA, or PCI DSS.

• Risk Management: Analyze and mitigate risks associated with various cybersecurity threats.

• Security Policies and Procedures: Learn to develop and implement effective security policies.

• Hands-on Labs and Simulations: Engage in practical exercises to hone skills.

CCNA: Introduction to Networks, 05/01/25

• Cisco verifies the earner of this badge successfully completed the Introduction to Networks course and achieved this student level credential.
• Earner has knowledge of networking including IP addressing, how physical, data link protocols support Ethernet, can configure connectivity between switches, routers and end devices to provide access to local and remote resources.
• Earner participated in up to 54 labs and accumulated up to 14 hours of hands-on labs using Cisco hardware or Packet Tracer tool.