Mikala Monroe
Pflugerville ,TEXAS
Summary
Dynamic individual with hands-on experience in Area of expertise and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
3
3
years of professional experience
Work History
Order Picker Lead
The Home Depot Inc
Pflugerville, TX
03.2024 - 07.2025
- Coordinated daily order fulfillment processes to ensure timely and accurate product selection.
- Trained and mentored new team members on safety protocols and operational procedures.
- Managed inventory accuracy through regular cycle counts and system updates.
- Operated forklifts and pallet jacks to efficiently move products within the warehouse.
- Conducted regular performance evaluations for team members, identifying areas for improvement and providing constructive feedback.
- Developed training materials to streamline onboarding process for new order pickers.
- Addressed team performance issues, fostering a culture of accountability and productivity.
- Developed training materials for new hires to ensure consistent performance from all team members.
- Managed day-to-day activities of the order picking department, ensuring timely completion of tasks while maintaining high-quality standards.
- Reviewed daily workload forecasts and allocated resources accordingly to ensure that all deadlines were consistently met.
- Increased order picking efficiency by implementing new inventory management strategies.
- Reduced errors in order fulfillment by implementing quality control measures during the picking process.
- Led a team of order pickers, providing guidance and support for optimal productivity.
Service Desk/ Returns
The Home Depot Inc
Pflugerville, TX
07.2023 - 02.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Cashier Team Lead
The Home Depot
Pflugerville, TX
02.2023 - 06.2023
- Supervised daily operations of cash registers, ensuring accuracy and efficiency in transactions.
- Trained new cashiers on customer service standards and operational procedures.
- Resolved customer inquiries and complaints, enhancing overall satisfaction and loyalty.
- Managed cash handling procedures, maintaining compliance with company policies.
- Coordinated scheduling for cashier team to optimize coverage during peak hours.
- Monitored team performance, providing feedback and support to enhance productivity and morale.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
- Operated POS cash register and equipment to collect payments.
- Provided backup support during high traffic periods by stepping into cashier roles when necessary.
Appliance Sales Specialist
The Home Depot Inc
Pflugerville, TX
10.2022 - 01.2023
- Assisted customers in selecting appliances based on needs and preferences.
- Demonstrated product features and benefits to enhance customer understanding.
- Collaborated with team members to maintain optimal inventory levels.
- Provided expert knowledge on appliance specifications and energy efficiency ratings.
- Resolved customer inquiries and concerns to ensure satisfaction with purchases.
- Conducted follow-up calls to gather feedback on appliance performance post-sale.
- Trained new associates on sales techniques and product knowledge standards.
- Provided exceptional after-sales service, leading to numerous repeat customers and referrals.
- Learned and retained vendor and model numbers and adapted as models and specifics changed frequently.
Flooring Specialist
The Home Depot Inc
Pflugerville, TX
01.2022 - 10.2022
- Assisted in installation of various flooring materials, ensuring adherence to safety protocols.
- Learned proper usage and maintenance of tools and equipment for flooring projects.
- Supported team in measuring and cutting flooring materials accurately for optimal fit.
- Gained knowledge in different flooring types, including hardwood, laminate, and tile.
- Gather information from customer to get them best looking home and creating those relationships to build their dream floors
Education
Diploma - Nursing Administration
John B Connally High School
13212 N Lamar Austin Tx 7875306.2021
Skills
- Warehouse safety
- Loading and unloading
- Workplace cleanliness
- Picking efficiency
- Time management
- Team collaboration
- Workload prioritization
- Safety compliance
- Hand-eye coordination
- Troubleshooting techniques
- Record keeping
- Inventory management
- Order ticket reading
- Workplace organization
- Pallet jack usage
- Teamwork
- Pick-list processing
- Box building and packing
- Customer service
- Quick learner
- Problem-solving
- Dependable and reliable
- Attention to detail
- Problem-solving abilities
- Reliability
- Excellent communication
- Motivated team player
- Customer relationships
- Heavy lifting
- Decision-making
- Recordkeeping and documentation
- Relationship building
Timeline
Order Picker Lead
The Home Depot Inc
03.2024 - 07.2025
Service Desk/ Returns
The Home Depot Inc
07.2023 - 02.2024
Cashier Team Lead
The Home Depot
02.2023 - 06.2023
Appliance Sales Specialist
The Home Depot Inc
10.2022 - 01.2023
Flooring Specialist
The Home Depot Inc
01.2022 - 10.2022
Diploma - Nursing Administration
John B Connally High School