Mikala Souza-DeBlake
Kapaa,HI
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Tour Guide/Back Guide
Kauai Back Country Adventures
Hanama'ulu, HI
12.2021 - Current
- Coordinated activities between multiple departments within the organization.
- Displayed strong public speaking and communication skills to facilitate high quality guest tours.
- Followed safety protocols at all times while guiding guests through the tour areas.
- Provided detailed explanation of safety procedures to customers before each tour.
- Met with staff to discuss rules, regulations and work-related problems.
- Managed bookings, reservations and payments for tours.
- Worked closely with colleagues in order to provide a high level of service throughout the duration of the tour.
- Developed well-versed tour guides by mentoring and training peers.
- Adhered to company policies and procedures when dealing with guest complaints or inquiries.
- Inspected vehicles before each trip departure in order to ensure they were safe for use during the tour.
- Responded promptly to emergency situations according to established safety protocols.
- Inspected ropes course elements regularly for wear or damage.
- Demonstrated proficiency in operating specialized equipment such as pulleys, rappelling devices, belay systems.
- Maintained a safe environment by monitoring weather conditions and responding appropriately to any changes in the environment or customer behavior.
- Provided first aid assistance as needed during emergencies or accidents onsite.
Fire Safety Inspector
Kauai Fire protection
Lihue, HI
06.2021 - 12.2021
- Performed periodic tests on sprinkler systems, standpipes, smoke detectors, alarms, extinguishers, and other life safety equipment.
- Analyzed data collected from inspections to identify trends in code violations or areas where additional training may be required.
- Reported findings from inspections to upper management for corrective action when necessary.
- Ensured fire safety regulations were followed in all buildings inspected.
- Investigated complaints of noncompliance with fire prevention laws and regulations.
- Conducted on-site inspections of businesses to ensure compliance with fire codes and standards.
- Tested and approved newly installed fire protection systems.
- Visited sites for follow-up reviews to assess compliance with implemented corrective action plans in case of identified violations.
- Identified potential hazards and enforced safety protocols at scenes to prevent injuries.
Lead Customer Service Agent
National Rent-a-car
Lihu'e, HI
06.2018 - 06.2021
- Opened and closed locations
- Created Daily Game Plans for efficient work flows
- Coached, monitored and motivated new agents to boost performance and enhance job knowledge.
- Consulted with customers regarding needs and addressed concerns.
- Vended Vehicles to body shops for repairs
- Efficient in numerous computer software that our company uses for rentals/billing/insurance rentals
- Use of communication system to always keep the team in the loop of operation.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Trained new team members on proper service methods and evaluated service delivery using quality assurance program.
Server
Coconuts Fish Cafe
Kapa'a
10.2017 - 02.2018
- Delivered exceptional friendly and fast service
- Partnered with team members to serve food and beverages that exceeded guests' expectations
- Managed opening and closing duties, including restocking items and cleaning general restaurant area.
Professional Lu'au Dancers
Auli'i Lu'au
Poi'pu
04.2015 - 06.2016
- Performed Hula Shows at the Sheraton Kauai Resort
- Performance included Hawaiian hula, Tahitian Ori and various Polynesian styles of dance
- Lei greeted and escorted attendees to their seats prior to start of show.
Education
Honora Diploma, Kapa'a High School -
Careers Technology Education (CET)
11.2020
Electrical engineering -
University Of Nevada Las Vegas
05.2017
Skills
- Script Creation
- Handling Payments
- Tourism Development
- Group Oversight
- Training and Mentoring
- Public Speaking
- Emergency Response
- Safety Procedures
- Answering Client Questions
- Conflict Mediation
- Customer Engagement
- Strong Leadership
References
Dreyke Butac, Kauai Backcountry Adventures Zipline coodinator, Dbutac5@gmail.com, 8086343776
Sean Stogner, Kauai Backcountry Adventures General Manager,sean@jauaibackcountry.com ,8084821625
Timeline
Tour Guide/Back Guide
Kauai Back Country Adventures
12.2021 - Current
Fire Safety Inspector
Kauai Fire protection
06.2021 - 12.2021
Lead Customer Service Agent
National Rent-a-car
06.2018 - 06.2021
Server
Coconuts Fish Cafe
10.2017 - 02.2018
Professional Lu'au Dancers
Auli'i Lu'au
04.2015 - 06.2016
Honora Diploma, Kapa'a High School -
Careers Technology Education (CET)
Electrical engineering -
University Of Nevada Las Vegas
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