Mikalah Ferguson
Tampa,United States
Summary
Organized Hostess with distinct commitment to first-rate customer service. Friendly worker known for maintaining excellent service levels in busy times and streamlining seating protocols. Successful at answering phones while greeting people in person and consistently upholding professional standards. Energetic Restaurant Team Member remaining composed in fast-paced environments. Knowledgeable individual willing to take customer orders and clean areas so that the restaurant exceeds food safety regulations. Outgoing employee with great attendance record.
Overview
2
2
years of professional experience
Work History
Pet Sitter
Erica Foley
Tampa, FL
08.2022 - Current
- Cleaned up pet messes and provided fresh food and water to all assigned pets.
- Provided companionship to animals by playing with them or providing belly rubs.
- Communicated with clients regularly regarding their pet's care needs and progress.
- Maintained detailed records of each visit, including tasks completed, medications administered, food and water intake.
- Monitored pet behavior for any signs of distress or illness and reported any changes to the owner immediately.
- Assisted in transporting pets to vet appointments when needed.
- Delivered mail, newspapers, packages from the front porch to inside the home while caring for the pet.
- Kept work area clean by sanitizing cages, dishes, bedding, toys. after use.
Associate
SUBWAY®Restaurants
Tampa, FL
08.2023 - 12.2023
- Greeted customers and provided menus.
- Provided quality customer service with a friendly attitude.
- Assisted in taking customer orders and providing recommendations.
- Ensured all dishes were prepared according to restaurant standards.
- Bussed, cleared, and reset tables as needed throughout shift.
- Replenished condiments and other supplies at tables and stations.
- Maintained cleanliness of dining area by wiping down surfaces, sweeping floors.
- Stocked front-of-house supplies such as napkins, utensils, straws.
- Cleaned cooking equipment after use according to safety protocols.
- Organized takeout orders for customers on the go or ordering ahead of time.
- Processed payments accurately and efficiently using POS system.
- Answered phone calls promptly and handled inquiries from customers courteously.
- Followed health code regulations when handling food items safely.
Restaurant Hostess
Outback Steakhouse
Tampa, FL
01.2023 - 05.2023
- Greeted customers and escorted them to their tables.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Managed reservations, waitlists, and special requests for large parties.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
Education
High School Diploma -
Braulio Alonso High School
Tampa, FL05-2023
Skills
- Smartphone Usage
- Care Plan Adherence
- Schedule Coordination
- Behavior Monitoring
- Pet Sitting
- Customer Service
- Clean Background Check
- Valid Driver's License
- Honest and Trustworthy
- Regular Availability
- Pet Feeding
- Positive Attitude
- Adaptability and Dependability
- Punctual and Reliable
- Schedule Management
Timeline
Associate
SUBWAY®Restaurants
08.2023 - 12.2023
Restaurant Hostess
Outback Steakhouse
01.2023 - 05.2023
Pet Sitter
Erica Foley
08.2022 - Current
High School Diploma -
Braulio Alonso High School