Mikalah Harris
Manassas,VA
Summary
- Customer-oriented bartender offering several-year background preparing and serving alcoholic drinks. Versed in maintaining liquor stock, keeping bar clean and assessing customer needs. Friendly and upbeat individual possessing outstanding dexterity coupled with first-rate multitasking and customer service abilities.
- Positive and upbeat professional makes guests feel welcome while balancing diverse business requirements. Knowledgeable about server loads, kitchen output and customer preferences. Successful in maintaining productivity and calm in fast-paced environments.
- Talented Assistant Manager with analytical and driven approach to continuous improvement. Supports store operations leadership with knowledgeable, efficient assistance while supervising team members and promoting positive behaviors. Good financial sense with top-notch planning and problem-solving abilities.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Bartender
three monkeys pub and chophouse
Manassas, VA
02.2021 - 01.2023
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Assisted in setting up the bar for service shift.
- Greeted customers and provided excellent customer service.
- Processed payments accurately and efficiently with POS system.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Resolved customer complaints in a professional manner.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Provided drink suggestions to customers based on their preferences.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
Store Manager
smokey shop
Manassas, VA
06.2019 - 01.2021
- Developed strategies to maximize sales and profitability.
- Recruited, trained and supervised new employees.
- Managed daily banking activities such as deposits and withdrawals.
- Updated POS system with new products and promotional offers.
- Assessed operational efficiency of the store's departments.
- Organized promotional events to increase product awareness.
- Prepared monthly reports on sales figures, expenses, profits.
- Created weekly work schedules for store personnel.
- Resolved customer complaints in a timely manner.
- Maintained accurate records of employee performance reviews.
- Monitored employee performance and identified performance gaps for corrective action.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Updated and maintained store signage and displays.
Assistant Party Manager
skate n fun zone
Manassas, VA
01.2018 - 03.2019
- Maintained accurate records of all incoming shipments and outgoing orders.
- Assisted in preparing the entertainment program for the event.
- Maintained records of attendance, guest list, and other relevant details about each event hosted.
- Collected feedback from guests regarding their experience at the event.
- Supervised staff on duty during events to ensure they were performing their duties properly.
- Coordinated catering services from outside vendors.
- Created a detailed timeline of activities leading up to the event day.
- Assisted with promotional efforts related to upcoming events through social media campaigns and other marketing initiatives.
- Oversaw staff during the event to ensure smooth execution of tasks.
- Managed party planning and logistics, including decorations, food, music and other entertainment.
- Led site walk-through and meetings prior with staff to discuss checklists and delegate assignments.
- Negotiated contracts with venues, caterers, and entertainment providers to secure favorable terms and pricing.
Education
GED -
Osbourn High School
Manassas, VA01-2017
Skills
- Beverage Preparation
- Food Service
- Suggestive Selling
- Creative Mixology
- Salesmanship
- Payment Processing
- Order Management
- Customer Service
- Staff Management
- Inventory
- Beverage supply orders
- Crisis Management
- Venue Selection
- Brand Awareness
- Employee Training
- Store Merchandising
- Supply Ordering
- Customer Service Management
- Reliable
- Team motivation
- Marketing and Promotions
- Sales Promotions
Affiliations
- journaling
- drawing
- golf
- cleaning
- music and arts
- family time
Accomplishments
- beat the odds scholarship award
Certification
- cosmetology liscense
Languages
English
Native/ Bilingual
Timeline
Bartender
three monkeys pub and chophouse
02.2021 - 01.2023
Store Manager
smokey shop
06.2019 - 01.2021
Assistant Party Manager
skate n fun zone
01.2018 - 03.2019
GED -
Osbourn High School