Mikalah Smith
Mooresville,NC
Summary
Friendly and enthusiastic at the Pines at Davidson with seven years of specialization in formal dining. I have been working in customer service for 10+ years and have learned many valuable skills along the way. I am also able to learn new tasks quickly and proficient in growing key customer relationships. Every where I go I represent each establishment with a friendly professional demeanor at all times.
Overview
10
10
years of professional experience
Work History
Front Desk Receptionist
Urology Specialist Of The Carolinas
04.2024 - 06.2024
- Scheduled, coordinated and confirmed appointments and meetings.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Developed strong working relationships with team members, fostering a positive work environment.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Entered and updated sensitive customer information during check-ins and room changes.
- Sorted and delivered mail and packages upon arrival to correct staff members and departments.
- Confirmed appointments, communicated with clients, and updated client records.
- Organized, maintained and updated information in computer databases.
- Collected medication/procedure payments, processed transactions and updated relevant records.
Server/Restaurant Hostess
FIRST WATCH
12.2021 - 01.2024
- Warmly greeting guests and offering specials for seasonal menus
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Self-motivated, with a strong sense of personal responsibility.
Administrative Assistant I
Atrium Health Home Health
11.2021 - 12.2021
- Emailing nurse schedules to doctors
- Answering and re-directing calls
- Setting up for meetings
- Maintaining a clean and organized work environment
- EPIC Training
- Creating spreadsheets with Microsoft Word
- EMR Access with new hires
- Ordering supplies for the office and patients.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems
Server/Hostess
THE PINES AT DAVIDSON
01.2014 - 01.2020
- Greeting visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs
- Complete forms in accordance with company procedures
- Maintain scheduling and event calendars
- Establish work procedures or schedules and keep track of their daily work of staff
- Arrange tables and decorations according to instructions
- Serve food and beverages to guests at banquets or other social functions.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Education
ENGLISH EDUCATION -
UNIVERSITY OF NORTH CAROLINA AT GREENSBORO
Associate of Arts - English Education
University of North Carolina At Greensboro
Greensboro, NC05.2026
HIGH SCHOOL DIPLOMA - General
MOORESVILLE SENIOR HIGH SCHOOL
Mooresville, NC06.2015
Skills
- Office Organization
- Verbal and written communication
- Clerical Support
- Call Answering and Routing
- Visitor and Customer Relations
- Team Collaboration
- Telephone Etiquette
- Customer Service
- Time Management
- Scheduling
Professional References
- Akilah Burton, (980) 258-9921
- Aishah L. Bridges, (704) 241-1755
Timeline
Front Desk Receptionist
Urology Specialist Of The Carolinas
04.2024 - 06.2024
Server/Restaurant Hostess
FIRST WATCH
12.2021 - 01.2024
Administrative Assistant I
Atrium Health Home Health
11.2021 - 12.2021
Server/Hostess
THE PINES AT DAVIDSON
01.2014 - 01.2020
ENGLISH EDUCATION -
UNIVERSITY OF NORTH CAROLINA AT GREENSBORO
Associate of Arts - English Education
University of North Carolina At Greensboro
HIGH SCHOOL DIPLOMA - General
MOORESVILLE SENIOR HIGH SCHOOL
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