Mi'kale Hayes

As an Assistant Site Manager at Allied Universal Security Services, I supported the daily operations of security services at client sites, ensuring the safety and security of personnel, property, and assets. I supervised and trained security officers, conducted site inspections, and ensured compliance with company policies and client requirements. I coordinated schedules, managed incident reports, and provided support during emergency situations. Additionally, I worked closely with clients to address concerns, maintain communication, and ensure high levels of customer satisfaction, all while maintaining a professional and secure environment.

As an Assistant Manager at Pizza Hut, I supervised daily operations, managed a team of 15+ staff, and ensured excellent customer service during peak hours. I handled inventory management, placed orders, and optimized labor costs through effective scheduling. I resolved customer complaints, maintained a clean and safe environment, and supported the restaurant manager with financial tasks, including cash handling and sales reconciliation. Additionally, I helped implement marketing promotions and staff training, contributing to a positive and efficient restaurant environment