Hi, I’m
Mikal William Anthony Edwards
Austin,Tx
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Dynamic professional possesses excellent communication and customer service skills. Builds good rapport with customers through positive engagement. Highly committed to providing outstanding product demonstrations. Brand Ambassador dedicated to driving awareness and promoting market growth. Experienced in researching, hosting and coordinating special events, weddings, prom, gala's, and Black Tie social affairs. Skilled in helping customers find desirable products and boosting sales.
Overview
6
years of professional experience
1
Certification
Work History
Nordstrom
Lead Brand Ambassador
04.2022 - 05.2023
Job overview
- Communicated product information with confidence and educated consumers about company.
- Maintain scheduled appointments, prompt and professionally dressed.
- One-on-one consultations specializing in wedding and special events.
- Engaged, educated and befriended clients to deliver a high-end shopping experience.
- Physically measuring, documenting and capturing clients individual sizes and documenting on multiple systems using Apple software.
- Overseeing client fulfillment on orders.
- Upheld all daily opening and closing tasks to maintain orderly, neat and professional showroom.
- Cultivated customer's personal style and preferences while offering genuine feedback.
- Well versed in modern, high-end, contemporary & traditional styles.
- Uplifting clients and providing a 'Client Focused' approach all while giving attention to details.
Pandora
Sales Support Associate
07.2021 - 01.2022
Job overview
- Answered questions regarding seller inventory, shipping, payments and buyer complaints.
- Displayed flexibility to adapt to quarterly policy changes and database re-organization.
- Helped cultivate and maintain business relationships by professionally handling partner and customer needs.
- Provided best-in-class real-time sales support for customers while leading by example for sales team members.
Hilton Worldwide
Reservation/Resort Sales Specialist
01.2018 - 05.2018
Job overview
- Home As a Reservation Agent, I served as the first line of inquiry for room reservations within the hotel
- I offering excellent customer service, options, and other solutions to meet Guest and customer needs
- Specifically,
- Convert, quickly, inquiries into contracted business
- Respond, positively, to sales inquiries to develop future sales leads
- Identify sales leads, as appropriate
- Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation
- My favorite part about Hilton WW., besides the discounts on rooms, was how incredibly innovative this company is known for
- I got to work-from-home, make my own schedule, and work with a small number team
- Hilton also rewards their employees, and acknowledge their growth and success which I really appreciate.
WSP-USA
FEMA Home Inspector
10.2017 - 01.2018
Job overview
- Arrive at disaster field office at appointed date and time and receive briefing and equipment as necessary
- Schedule inspections with the FEMA disaster survivor on a first-in, first-out basis
- Perform inspection according to FEMA specifications and FEMA
- Inspections Guidelines
- My favorite part about working for WSP-USA, was the amount of accountability.The pressure knowing that it’s just me in the field, and the job has to be done the right time the first time, actually fueled me to pay more attention to detail, adhere to a schedule.
Education
McNeil High School, STEM
HS Diploma from science technology engineering and math
2014
University Overview
Studied in the, ) program.
Skills
- Well vised in multiple systems, Apple software, Word, Windows & Google
- Types 71 WMP
- American Sign-Language
- Can easily adapt in any new environment
- Project Requirements
- Performing multiple projects before a deadline
- Public Relations
- Effective Communicator
- Strategic Decision-Making
- Microsoft Office
- Customer Relations Skills
- Communication Skills
- Influential and Persuasive
Accomplishments
- Documented and resolved any incorrect received order within a short time frame which led to an increase of customer satisfaction.
- Managed a position meant for three employees, by myself for 1 year.
Certification
- Cert. Project Management Training - [8 months]
Timeline
Lead Brand Ambassador
Nordstrom
04.2022 - 05.2023
Sales Support Associate
Pandora
07.2021 - 01.2022
Reservation/Resort Sales Specialist
Hilton Worldwide
01.2018 - 05.2018
FEMA Home Inspector
WSP-USA
10.2017 - 01.2018
McNeil High School, STEM
HS Diploma from science technology engineering and math
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