Mikalyn Burgoon
Circleville,OH
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and accomplishing goals.
Overview
8
8
years of professional experience
Work History
Sales Professional
Providence Enterprises
Chillicothe, OH
05.2024 - Current
- Developed key customer relationships to increase sales.
- Provided detailed product information to customers and answered inquiries in a timely manner.
- Set up meetings with potential clients and listened to their wishes and concerns.
- Resolved customer complaints promptly and professionally.
- Identified customer needs by asking questions and advising on best solutions.
- Utilized CRM software to track customer interactions and monitor progress toward goals.
Assistant Manager
Roostersites
Chillicothe, OH
02.2023 - 03.2024
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company policies and procedures.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Ensured compliance with safety regulations and company policies.
- Resolved conflicts between team members in an effective manner.
Server
Roosters
Circleville, OH
03.2017 - 02.2023
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Trained new employees on restaurant procedures and plating techniques.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Ensured that each guest was served courteously, quickly, and efficiently.
Education
High School Diploma -
Logan Elm
Circleville, OH05-2016
Some College (No Degree) - Communications
Ohio University
ChillicotheSkills
- Customer relationship building
- Conflict Resolution
- Staff management
- Goal setting
- Complex Problem-solving
- Verbal and written communication
- Coaching and mentoring
- Customer service
- Employee onboarding
Timeline
Sales Professional
Providence Enterprises
05.2024 - Current
Assistant Manager
Roostersites
02.2023 - 03.2024
Server
Roosters
03.2017 - 02.2023
High School Diploma -
Logan Elm
Some College (No Degree) - Communications
Ohio University
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