Mikalynn Masonholder
Everett
Summary
Behavioral health professional equipped with comprehensive background in behavior analysis and intervention. Known for adaptability and results-driven approach in dynamic environments.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Certified Behavior Techncian
A.p.p.l.e. Consulting
05.2024 - Current
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
- Enhanced client progress by implementing individualized behavior intervention plans.
- Worked as part of collaborative team to address changing needs of children and families.
- Maintained detailed records of client behaviors and interventions, ensuring accurate tracking of progress over time.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
- Learned specialized behavior approaches to implement behavioral strategies.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
Certified Behavior Technician
Center For Social Dynamics
05.2023 - 05.2024
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Documented interventions, assessments and progress reports on database to enable tracking history and maintain consistent records.
- Facilitated social skills development in group settings, fostering improved peer interactions.
- Collaborated with client's support system and other allied specialists to implement positive interventions.
- Monitored patient behavior and immediately reported changes to supervising physician.
- Treated clients and families with respect and dignity.
- Maintained patient records, documenting changes in patient condition.
Customer Service Representative
Judd & Black
11.2021 - 02.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Improved resolution time with effective problem-solving for customer complaints.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Exhibited high energy and professionalism when dealing with clients and staff.
Fulfillment Coordinator
Lowe's
12.2017 - 06.2019
- Trained new employees on fulfillment processes and procedures, fostering a knowledgeable workforce prepared to meet company goals.
- Collaborated with various departments to develop cross-functional teams focused on improving overall business performance.
- Managed inventory levels for optimal stock availability, reducing backorders and ensuring timely product delivery.
- Optimized shipping routes through careful analysis of carrier options, resulting in reduced transit times.
- Coordinated with sales and customer service teams to address any order discrepancies or issues promptly, resulting in improved customer satisfaction.
- Oversaw a team of dedicated staff members who consistently met deadlines despite fluctuating workloads.
- Pulled orders quickly to maintain demanding productivity goals.
Customer Service Representative
Goodwill
03.2014 - 09.2016
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Participated in training programs to enhance product knowledge and customer service skills.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
Stanwood High
Stanwood, WASkills
- Active listening
- Positive attitude
- Teamwork and collaboration
- Data collection
- Documentation skills
- Critical thinking
- Problem resolution
- Scheduling
- De-escalation techniques
- Filing
- Warehouse safety
- Shipping and receiving
Certification
- CBT - Certified Behavior Technician
- BBP - Blood Borne Pathogens Certification
- CPR - Cardiopulmonary Resuscitation Certification
Languages
English
Timeline
Certified Behavior Techncian
A.p.p.l.e. Consulting
05.2024 - Current
Certified Behavior Technician
Center For Social Dynamics
05.2023 - 05.2024
Customer Service Representative
Judd & Black
11.2021 - 02.2023
Fulfillment Coordinator
Lowe's
12.2017 - 06.2019
Customer Service Representative
Goodwill
03.2014 - 09.2016
Stanwood High
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