Mikalynn Souvannarath
Boynton Beach,FL
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
10
10
years of professional experience
Work History
Outdoor Dining Manager
Eau Palm Beach Resort and Spa
06.2025 - 09.2025
- Oversaw all outdoor dining operations for a luxury Forbes Five-Star resort, managing 85 employees including servers, bartenders, and support staff
- Delivered exceptional guest experiences by ensuring seamless service, high-quality food & beverage standards, and personalized hospitality
- Directed daily scheduling, floor planning, and staffing to optimize service flow during peak dining hours and special events
- Trained, coached, and mentored team members in Forbes service standards, upselling techniques, and conflict resolution, resulting in improved guest satisfaction scores
- Monitored P&L, inventory, and labor costs to maintain budget compliance while driving revenue growth through upselling and guest engagement
New Restaurant Openings Bar Trainer
Walk Ons Enterprises
10.2023 - 01.2025
- Develop, maintain, and update comprehensive training materials, including guides and presentations that align with company policies, brand standards, and industry best practices
- Facilitate smooth and welcoming onboarding experiences for new team members
- Provide ongoing support and guidance to team members
- Apply in-depth understanding of day-to-day hospitality operations to support staff, identify areas for improvement, and enhance overall efficiency and guest satisfaction
- Assist in evaluating employee performance through observation, feedback, and structured assessments, identifying training needs and supporting professional development plans
- Collaborate closely with management and department heads to align training initiatives with operational goals
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Lead Bartender
Walk Ons Sports Bistreaux
08.2021 - 01.2025
- Engage with customers in a friendly, professional manner, ensuring an excellent customer experience
- Prepare and serve alcoholic beverages in accordance with company standards
- Take customer orders, accurately input them into the point-of-sale system, and ensure timely delivery of drinks and food
- Handle cash and process payments, including credit card transactions and tips
- Monitor customer behavior and consumption to ensure safe alcohol service and compliance with legal regulations
- Crafted special drink and cocktail menu items for seasonal offerings.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Clinical & Technical Denial Resolution Specialist
Advicare
10.2019 - 08.2021
- Research payer denials related to referral, pre-authorization, medical necessity, case management, non-covered services, and billing resulting in denials and delays in payment
- Initiate appeals with insurers appropriately
- Initiate Peer to Peer reviews as appropriate and communicate thoroughly and accurately with payers and Peer Review organizations to resolve denials
- Serve as a resource for hospital case management departments regarding concurrent denials
- Coordinate appropriate status determinations using InterQual, Miliman Clinical Guidelines (MCG), and Medicare guidelines
Licensed Professional Insurance Agent
GEICO Indemnity Company
01.2018 - 09.2019
- Calculated premiums and established payment methods for services on existing policies
- Calculated quotes and educated potential clients on potential insurance options
- Conducted reviews on existing policies to update information
- Accurately documented, researched and resolved customer service issues
Shift Leader
Chick Fil A
06.2015 - 11.2018
- Coached team members in techniques necessary to complete job tasks
- Established open and professional relationships with team members which helped resolve issues and conflicts quickly
- Assigned daily tasks to employees and monitored activity and task completion
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly
Education
Diploma -
Bartow Senior Highschool
Bartow, FLSkills
- Guest relations
- Restaurant operations
- Leadership trained
- Team management
- Aloha/Toast/Micros POS System Expert
Timeline
Outdoor Dining Manager
Eau Palm Beach Resort and Spa
06.2025 - 09.2025
New Restaurant Openings Bar Trainer
Walk Ons Enterprises
10.2023 - 01.2025
Lead Bartender
Walk Ons Sports Bistreaux
08.2021 - 01.2025
Clinical & Technical Denial Resolution Specialist
Advicare
10.2019 - 08.2021
Licensed Professional Insurance Agent
GEICO Indemnity Company
01.2018 - 09.2019
Shift Leader
Chick Fil A
06.2015 - 11.2018
Diploma -
Bartow Senior Highschool