MIkanna Wearley
Rock Hill,SC
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Over 4 years of experience as delivery person working with small to large companies. I work hard to meet or exceed employer and customer expectations. Interact well with team and share advice and tips. Embrace shifting schedules and delivery routes. Always handle frustrated customers with professionalism and positive attitude.
Overview
6
6
years of professional experience
Work History
Delivery Expert/Manager on Duty
Dominos Pizza Inc.
05.2020 - Current
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Developed and implemented new procedures and policies to improve operational productivity.
- Coordinated with suppliers and vendors to determine availability of required materials.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated employee performance and coached and trained to improve weak areas.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Hostess
Hickory Tavern
06.2018 - 03.2020
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Used cash registers and credit card machines to cash out customers.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Answered phone calls to take orders, give information and document reservations.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Seated patrons based on guest preferences and seating availability.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Input orders accurately into POS terminal, split bills and accepted payments.
Education
High School Diploma -
Northwestern High School
Rock Hill, SC06.2019
Skills
- Business Process Modeling
- Business Intelligence
- Business Management Principles
- Public Health
- Health and Safety Regulations
- Staff Scheduling
- Shift Scheduling
- Manage Inventory
- Customer Relationship Management
- Greet Guests
- Maintaining Clean Work Areas
volunteered at local hospital
I volunteered in the labor and delivery department, for the hospital for a few summers before i started working, I would answer phones, give direction to the rooms, made sure all the moms and babies were comfortable, etc. Nursing is my main focus.
Timeline
Delivery Expert/Manager on Duty
Dominos Pizza Inc.
05.2020 - Current
Hostess
Hickory Tavern
06.2018 - 03.2020
High School Diploma -
Northwestern High School