Mikausha Dismuke
Dallas,TX
Summary
Smart financial professional applies strong problem-solving and decision-making skills in job tasks. Self-motivated with good understanding of evaluating credit history, financial stability and risks. Diligent individual with strong work ethic.
Overview
15
15
years of professional experience
Work History
Underwriter
The Guarantors
12.2018 - 10.2023
- Assisted with renter applications, which requires coordination with renters, landlords, and real estate agents.
- Underwrote, processing and determining the pricing and approval decision of renters, helping renters qualify for their apartment.
- Detail-oriented team player that offer renters the absolute best service.
- Verified accuracy of documentation such as income statements, tax returns, bank statements and other related documents.
- Negotiated coverage, policy pricing and service delivery during meetings with customers, agents or brokers.
Loan Closer
SmartBiz Loans
01.2020 - 01.2022
- Communicated with potential customers to assess business goals and build rapport.
- Prepared and audited loan file documents for long-term file maintenance.
- Scanned and uploaded loan and related documents into system.
- Handled pipeline of active deals in closing stage.
- Partnered with advisors and other parties to collect information to satisfy closing conditions.
- Liaised between front line and lender or portfolio manager and underwriting.
- Reviewed Commitment Letter and Credit Administrator approval for consistency
- Scheduled and coordinated closings with lenders, attorneys, and buyers.
- Prepared HUD-1 Settlement Statements and other closing documents in accordance
- with applicable laws.
- Ensured compliance with federal regulations such as RESPA, TILA, ECOA.
- Processed changes to loan applications as requested by lender or customer.
Customer Support Administrator
Ernst & Young
04.2013 - 12.2018
- Provided customer support to customers via phone and email.
- Researched, identified, and resolved customer issues quickly and efficiently.
- Developed training materials for new staff members on customer service procedures.
- Monitored incoming emails, chat messages, and other communication channels to ensure timely response to inquiries.
- Resolved inquiries related to the incentive programs and effectively communicated solutions to clients in accordance with established Firm and WOTC Processing Center policy and procedures.
- Effectively interviewed and processed client related data to determine eligibility for federal and state tax incentive programs.
- Coordinated with other departments as needed to resolve complex issues reported.
- Hired employees and processed hiring-related paperwork.
- Developed and implemented onboarding plans for new hires.
- Provided guidance on benefits enrollment and payroll setup.
Customer Service Representative
The Federal Reserve Bank Of Dallas
09.2008 - 05.2013
- Handled high volume calls in a call center environment while assisting federal benefit recipients with enrolling their payments in direct deposit.
- Handled customer inquiries for Treasury Services Department.
- Assisted in locating low cost banking accounts for the ETA Program.
- Assisted management with various special projects including training new hires, implementation of new systems and Human Resources.
Education
High School Diploma -
T. Davis Private School
Plano, TX12.2008
Skills
- Policy Investigations
- Decision-Making
- Interviewing Techniques
- Customer Service and Support
- MS Office
- Closing Documentation
- Problem-Solving
- Financial History Analysis
- Loan Portfolio Monitoring
- Analytical and Critical Thinking
- Caseload Management
- Application Review
- Analyzing Data
Timeline
Loan Closer
SmartBiz Loans
01.2020 - 01.2022
Underwriter
The Guarantors
12.2018 - 10.2023
Customer Support Administrator
Ernst & Young
04.2013 - 12.2018
Customer Service Representative
The Federal Reserve Bank Of Dallas
09.2008 - 05.2013
High School Diploma -
T. Davis Private School
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