Mikaya Alto
Chelmsford,MA
Summary
Highly motivated and ambitious Marketing major that is currently enrolled at Southern New Hampshire University with a strong academic background and a passion for innovative marketing strategies. Skilled in market research, consumer behavior analysis, and digital marketing techniques. Proven ability to work collaboratively in team settings and independently manage projects with a keen eye for detail. Eager to apply classroom knowledge to real-world marketing challenges and contribute to driving brand success in a dynamic and competitive environment.
Overview
2
2
years of professional experience
Work History
Food Service Worker/Delivery Driver
Pita
Chelmsford, MA
11.2022 - Current
- Assisted in the preparation of food items according to recipes and instructions.
- Cleaned kitchen areas, equipment and utensils.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
- Greeted customers upon arrival in the dining area.
- Delivered food orders promptly and accurately to guests tables.
- Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
- Ensured that all foods were prepared according to health department regulations.
- Replenished condiments at customer tables as needed.
- Responded promptly to customer inquiries regarding menu items or special requests.
- Followed established cash handling procedures when collecting payment from customers.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Operated dishwashing machines safely and efficiently.
- Organized take-out orders for customers who requested them.
- Operated cash register to process cash, check and credit card transactions.
- Performed variety of duties related to food service.
Produce Associate
Market Basket
Westford , MA
06.2022 - 09.2022
- Organized and stocked shelves with fresh fruits and vegetables while rotating older items to the front of displays.
- Assisted customers in locating requested items, providing product knowledge and making suggestions when appropriate.
- Inspected products for quality assurance, removing any damaged or spoiled items from inventory.
- Maintained cleanliness of work area throughout shift, including sweeping floors and wiping down surfaces.
- Performed price changes on merchandise according to store policy.
- Provided excellent customer service by greeting customers warmly upon arrival in the department and responding promptly to inquiries about products or services offered.
- Restocked shelves with new merchandise as it arrived in the storeroom.
- Cleaned shelves and restocked with new inventory when products stock ran low.
- Lifted heavy boxes of produce when required during stocking activities.
Cashier/Phone Operator
Papa Gino's
Chelmsford, MA
10.2021 - 04.2022
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Stocked shelves with merchandise when needed.
- Issued receipts, refunds, credits or change due to customers.
- Packaged orders for delivery drivers and customers that were picking up orders.
- Assisted in making/cooking pizzas as well as working at the cold cut station.
Education
BBA - Marketing/Digital Marketing
Southern New Hampshire University
Hooksett, NH05-2027
Skills
- Customer Service
- Communication
- Time Management
- Food Preparation
- Fast-Paced Environment
- Productivity and Efficiency
- Flexible Schedule
- Multitasking
- Working Quickly
- Cash handling experience
- Complex Problem-Solving
Affiliations
- Student-Athlete at Southern New Hampshire University (Softball)
Accomplishments
-President's List for Fall Semester at Southern New Hampshire University
-Honor Roll for Winter Term at Southern New Hampshire University
-Honor Roll Freshman, Junior, and Senior year at Chelmsford High School
-Was awarded the Captain role for Junior-Senior year at Chelmsford High School.
-Assisted in the running/organization of the Special Olympics Softball Tournament 2020-2022
Timeline
Food Service Worker/Delivery Driver
Pita
11.2022 - Current
Produce Associate
Market Basket
06.2022 - 09.2022
Cashier/Phone Operator
Papa Gino's
10.2021 - 04.2022
BBA - Marketing/Digital Marketing
Southern New Hampshire University