Mikaya Pingel
Beloit,USA
Summary
Motivated and energetic Nursing student seeking employment in the Carthage Fitness Center. Brings strong leadership, customer service, and communication skills developed through 6 years of professional experience in the restaurant industry and as a Resident Assistant. Experienced in administrative duties, conflict resolution, and event planning, with a proven ability to foster teamwork and create positive, engaging environments. Outgoing, approachable, and dedicated to helping others achieve their goals. Committed to professionalism, reliability, and serving as a positive role model on campus.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work History
Resident Assistant
Carthage College
Kenosha, Wisconsin
01.2025 - Current
- Provided support and guidance to students navigating college life challenges.
- Maintained a safe and inclusive living environment through conflict resolution strategies.
- Facilitated community-building events for residents to enhance social engagement.
- Assisted in the development of educational programs promoting personal growth.
- Conducted regular check-ins with residents to foster open communication channels.
- Organized informational sessions on campus policies and resources for residents.
- Completed routine rounds, checking with residents to meet care needs.
Waitress Trainer
The Rock Bar & Grill
Beloit, USA
07.2023 - Current
- Explained goals and expectations required of trainees.
- Performed continuous reviews of wait staff and provided feedback directly to team members as well as managers.
- Encouraged positive attitude among waiters towards customers by recognizing outstanding performances.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Calculated charges, issued table checks and collected payments from customers.
- Educated waiters on menu, memorization strategies and how to convey information clearly.
- Provided constructive criticism to help servers improve their skills and increase efficiency levels.
- Worked directly with servers for more than 3 shifts during training process.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Instructed waiters on how to respond appropriately to customer complaints or inquiries.
- Provided exceptional service to high volume of daily customers.
Hostess, Busser, Expediter
The Rock Bar & Grill
Beloit, USA
07.2019 - 07.2023
- Delivered products to customer locations on time.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered 10 calls per shift to assist with customer questions and concerns.
- Recognized by management for providing exceptional customer service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Education
Bachelor of Science - Nursing
Carthage College
Kenosha, WI 08.2023 - 08.2025
Skills
- Team Member Training
- Policy Enforcement
- Safe Handling Procedures
- Customer Service
- Problem-Solving
- Teamwork and Collaboration
- Positive Attitude
- Critical thinking
- Health education
- Community engagement
- Communication skills
- Conflict resolution
- Role modeling
- Residential care
Timeline
Resident Assistant
Carthage College
01.2025 - Current
Bachelor of Science - Nursing
Carthage College
08.2023 - 08.2025
Waitress Trainer
The Rock Bar & Grill
07.2023 - Current
Hostess, Busser, Expediter
The Rock Bar & Grill
07.2019 - 07.2023
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