MiKaya Travis
Katy,TX
Summary
Dedicated community leader and program coordinator with a strong commitment to serving disadvantaged youth and adults, including homeless, emancipated youth and special-needs populations. Documented success overcoming challenges of limited resources and financial constraints to design high-quality, cost-effective and comprehensive service offerings. I am skilled at building community support, key coalitions and strategic interagency partnerships. Backed by strengths in program, personnel and case management.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Booking Specialist
American Income Local 277
Houston, TX
07.2023 - Current
- Create and update booking contracts in the bookings system and database
- Assisted customers with inquiries related to their bookings, providing clear explanations as needed.
- Identified opportunities for cost savings across multiple areas of operations.
Substitute Teacher
Cypress- Fairbanks Independent School District
Houston, TX
02.2023 - Current
- Follow lesson plans provided by the regular Teacher to create a cohesive and consistent learning experience for students
- Developed creative learning strategies to engage all types of learners.
- Met regularly with parents or guardians regarding student progress and concerns.
- Led or moderated classroom discussions and guided exploratory thought.
- Established and enforced rules for behavior and procedures to maintain order among students.
- Graded student assignments and exams and discussed results.
- Maintained student attendance and assignment records to prevent lapses during teacher absences.
- Created an environment conducive to learning while managing challenging behaviors.
Customer Service Representative
Teleperformance
Houston, TX
02.2023 - 12.2023
- Connect with customers via phone, email, chat, or social media to address their inquiries
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Test Scorer (Seasonal)
Data Recognition Corporation
Houston, TX
04.2023 - 07.2023
- Evaluate test scores while working from home
- Maintained confidentiality of all student records during scoring process.
- Collaborated with other Test Scorers to ensure consistency in scoring procedures.
- Utilized computer-based systems to input, store, and retrieve test information.
- Reviewed and scored student tests according to established guidelines.
Community Support Associate/ Targeted Care Manager/Executive Assistant
Bluegrass Counseling Associates
Louisville, KY
08.2019 - 01.2023
- Follow clinical treatment plans and action steps assigned to each adolescent
- Engaged in crisis intervention procedures to prevent or facilitate hospitalization.
- Interviewed patients or members via phone or in-person to gather personal and sensitive information and determined eligibility for various outreach programs.
- Made referrals to utilize community resources for resident's needs.
- Administered medication in accordance with house guidelines to patients, tracking it on daily MAR.
- Provided assistance to individuals in need of community support services, including housing and healthcare.
- Collaborated with community members to educate public regarding issues such as drug abuse prevention and traffic safety.
- Maintained accurate documentation of all client interactions in accordance with regulations and standards.
- Developed individual service plans with clients, outlining goals and objectives.
- Maintained accurate records and documented client data in company databases.
Child Care Lead Assistant
The Academy-Lexington Gymnastics & Cheerleading
Lexington, KY
04.2017 - 05.2019
- Carefully monitor children's play activities indoors and outdoors
- Maintained front desk to provide positive first impression.
- Implemented new policies and procedures to improve customer service delivery.
- Supported hiring and selection of new staff members.
- Coordinated support to facilitate general office operations.
High Quality Nanny Service
Nanny Services (Care.com)
Louisville, KY
08.2014 - 05.2018
- Worked with several families, with children ages 6 weeks to 16 years old
- Engaged in after-school activities by assisting with sports practice and homework assignments.
- Organized educational games and materials to encourage learning in a fun way.
- Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
Receptionist
ABC Driving School
Louisville, KY
06.2016 - 08.2016
- Responding quickly and resourcefully to customer requests or concerns on phone calls/emails
- Monitored security cameras in the lobby area to ensure safety of employees and guests.
- Scheduled appointments for clients, customers, and other visitors.
- Processed payments and updated accounts to reflect balance changes.
Education
BA of Science - Community Leadership Development
University of Kentucky
05.2019
Associates Degree - Associates in Arts
Blue Grass Community & Technical College
05.2017
High School Diploma -
Ballard High School
06.2014
Skills
- Communication skills
- Computer skills
- Management skills
- Problem-solving skills
- Organizational skills
- Leadership skills
- Customer service skills
- Interpersonal skills
Certification
- National Health & Safety Association Standard CPR/AED (adult, child, infant), 03/26/23, 03/26/25
- National Health & Safety Association Standard CPR/AED (adult
Honors Achievements
- Academic Honor Roll: Ballard High School
- Varsity Cheerleader 2009-2013
- Varsity Dance Team 2013-2014
- Bluegrass Counseling Associates/ 3 Years of hard work and dedication 2022
- Team member of the Quarter/ Bluegrass Counseling Associates
Training
CFISD SUBSTITUTE INDUCTION PROGRAM training De-Escalation Strategies training (Full Course) Preventing and Recognizing Sexual Abuse and Victimization of Youth in Foster care Trauma and Trauma- Informed Care: An Introductory Training Provided by DFPS Psychotropic Medication training Reporting Suspected Abuse or Neglect of a child training
Timeline
Booking Specialist
American Income Local 277
07.2023 - Current
Test Scorer (Seasonal)
Data Recognition Corporation
04.2023 - 07.2023
Substitute Teacher
Cypress- Fairbanks Independent School District
02.2023 - Current
Customer Service Representative
Teleperformance
02.2023 - 12.2023
Community Support Associate/ Targeted Care Manager/Executive Assistant
Bluegrass Counseling Associates
08.2019 - 01.2023
Child Care Lead Assistant
The Academy-Lexington Gymnastics & Cheerleading
04.2017 - 05.2019
Receptionist
ABC Driving School
06.2016 - 08.2016
High Quality Nanny Service
Nanny Services (Care.com)
08.2014 - 05.2018
BA of Science - Community Leadership Development
University of Kentucky
Associates Degree - Associates in Arts
Blue Grass Community & Technical College
High School Diploma -
Ballard High School
- National Health & Safety Association Standard CPR/AED (adult, child, infant), 03/26/23, 03/26/25
- National Health & Safety Association Standard CPR/AED (adult
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