MIKAYAH COOPER
Mobile,AL
Summary
To contribute to a position in an organization by fully utilizing my training, communications, experience, and problem-solving skills in a position that offers growth, and advancement.
Overview
6
6
years of professional experience
Work History
Customer Service, Remote Claims Processor
Pilot Catastrophe
09.2021 - 12.2024
- Review disaster claim submissions.
- Schedule adjusters’ field inspections.
- Work with customers, insurance companies, and agents to ensure that all claims are handled fairly and in accordance with the company policy.
- Maintains electronic records that accurately and thoroughly document all file-handling activity.
- Entering the customers information into the system of record
- Trained new team members on claims processing procedures and best practices to enhance team efficiency.
- Collaborated with adjusters and underwriters to resolve complex claims issues, improving overall case management workflow.
- Managed high volume of claims, prioritizing tasks to meet deadlines without sacrificing quality.
- Managing 50+ incoming calls per day
Walmart Grocery/Backroom Associate
Walmart
10.2020 - 09.2021
- Shop for customers by filling their online order.
- Dispense orders to the customers.
- Assist fellow associates as needed.
- Answer customer questions.
- Acknowledge and greet customers.
- Assist in maintaining a clean, safe, and organized work area.
- Retrieval and delivery of merchandise to specified locations.
- Scan and load the merchandise into trucks.
- Prepare merchandise for delivery using scanners, handheld printers, and packing materials.
- Sorting and returning merchandise to specific bins and locations
- Loading pallets and moving them by pallet jacks to various locations
- Trained new associates on backroom procedures and safety protocols.
Medical Scheduler
Springhill Hospital
06.2019 - 09.2020
- Provide important information regarding patients appointments.
- Answer inbound calls to schedule medical appointments using EPIC software system.
- Make outbound calls to schedule follow up appointments for illness and injuries
- Check on medication refills, check insurance coverages, and collect payments
- Update new and existing patient information.
- Scheduled patient appointments, optimizing daily workflow and enhancing operational efficiency.
- Managed electronic health records system, ensuring accurate patient information and timely updates.
Education
Diploma -
Mattie T. Blount High School
Mobile, AL05.2019
Skills
- Microsoft Office Suite (Word, Power-point)
- Exceptional Communication Skills
- Exceptional Customer Service Skills
- Data Entry
- Warehouse Skills
- Inventory Management Skills
- Analytical and Critical Problem Solver
- Strong Interpersonal Skills
- Claims Adjusting
- Flexible and Adaptable
- Loading and unloading trucks
- Beginner Pallet Jack Operator Skills
- Claims review
- Claims processing software
- Medical terminology
- Exact analysis
Timeline
Customer Service, Remote Claims Processor
Pilot Catastrophe
09.2021 - 12.2024
Walmart Grocery/Backroom Associate
Walmart
10.2020 - 09.2021
Medical Scheduler
Springhill Hospital
06.2019 - 09.2020
Diploma -
Mattie T. Blount High School
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