Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mikayel Stepanyan

Northridge,CA

Summary

Dependable employee with extensive customer service and sales experience. Highly organized, detail oriented and conscientious self-starter, able to strategize and prioritize effectively to accomplish multiple tasks and stay calm under pressure. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.

Overview

4
4
years of professional experience

Work History

Sales Associate

Hollister
01.2017 - 11.2019
  • Handled cash register operations and customer transactions to process payments.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Processed and stocked merchandise in accordance with store standards.
  • Provided exceptional customer service to foster client loyalty and satisfaction.
  • Participated in store meetings and product training sessions to understand and sell items.
  • Worked closely with other departments to understand full scope of available offerings and provide top-notch salesmanship to customers.
  • Built relationships with customers and community to promote long term business growth.
  • Maintained current knowledge of evolving changes in marketplace.

Customer Service Operator

Ines Tours & Travel
06.2015 - 10.2016
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Responded to customer calls and emails to answer questions about products and services.
  • Performed various clerical duties by filing and faxing documents and creating customer databases.
  • Sought out extra training opportunities to enhance customer relationship management abilities.
  • Assisted large volume of customers every day with positive attitude and focus on customer satisfaction
  • Investigated and resolved customer inquiries and complaints quickly
  • Detailed payment options and transferred customers to billing department for payment or further questions regarding a bill


Education

Associate of Arts - Business

Glendale Community College
Glendale, CA
12.2024

Skills

  • Appointment booking
  • Fluent in English and Armenian
  • Team-player with excellent communication skills
  • Adaptable and Flexible
  • Goal Driven
  • POS System Operations
  • Saber Computer Programming

Timeline

Sales Associate

Hollister
01.2017 - 11.2019

Customer Service Operator

Ines Tours & Travel
06.2015 - 10.2016

Associate of Arts - Business

Glendale Community College

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Mikayel Stepanyan