MiKayla Aaron
Syracuse
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
5
5
years of professional experience
Work History
Client Operations
National Benefit Services
10.2023 - Current
- Improved client satisfaction by proactively addressing operational issues and implementing effective solutions.
- Collaborated with cross-functional teams to develop comprehensive plans for account management.
- Ensured timely completion of projects by effectively managing resources, delegating tasks, and monitoring progress against established timelines.
- Created a positive work environment by promoting open communication, fostering teamwork, and recognizing employee achievements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Interacted well with clients to build connections and nurture relationships.
- Handled problematic clients and maintain excellent client service.
- Reported issues to higher management with great detail.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reduced financial inconsistencies while assessing and verifying billing reports.
Compliance Specialist
National Benefit Services LLC
11.2019 - 10.2023
- Enhanced company compliance by developing and implementing comprehensive policies and procedures.
- Streamlined regulatory processes for improved efficiency and reduced errors, leading to better overall compliance.
- Conducted thorough risk assessments to identify potential areas of non-compliance and recommended corrective actions.
- Maintained strong relationships with regulators, promoting open communication and fostering a culture of transparency.
- Led cross-functional teams in the development of compliance training programs, ensuring understanding and adherence to industry regulations.
- Provided expert guidance to colleagues on matters related to regulatory compliance, solidifying company-wide understanding of requirements.
- Reduced instances of non-compliance through meticulous monitoring of internal controls and periodic audits.
- Developed strategies for addressing identified gaps in regulatory knowledge within the organization, enhancing overall compliance awareness.
- Served as a point of contact for employees seeking guidance on compliance matters, instilling confidence in the organization''s commitment to regulatory adherence.
- Supported team by pitching in to complete special projects.
Customer Service Representative
National Benefit Services LLC
07.2019 - 11.2019
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
High School Diploma -
Bingham High School
Utah05.2013
Skills
- Technical proficiency
- Problem solving & time management
- Process Improvement
- Project management
- Strategic planning
- Data analysis
Timeline
Client Operations
National Benefit Services
10.2023 - Current
Compliance Specialist
National Benefit Services LLC
11.2019 - 10.2023
Customer Service Representative
National Benefit Services LLC
07.2019 - 11.2019
High School Diploma -
Bingham High School
Similar Profiles
Jacob GoodrichJacob Goodrich
Accounting Clerk at National Benefit ServicesAccounting Clerk at National Benefit Services
Melinda (Mindi) BillsMelinda (Mindi) Bills
Retirement Operations Manager at National Benefit ServicesRetirement Operations Manager at National Benefit Services
Elijah MartinezElijah Martinez
Relationship Manager at National Benefit Services LLCRelationship Manager at National Benefit Services LLC