Mikayla Adams
Wapello
Summary
Motivated individual eager to embrace new challenges. Strong work ethic and adaptability drive success in client care and task management. Skilled in fostering positive work environments and ensuring compliance. Seeking any position to contribute to organizational goals while advancing professional growth. Dedicated professional offering experience contributing to team success. Friendly, outgoing and reliable professional in restaurant industry with background in cooking and management responsibilities. Passionate about maximizing kitchen productivity.
Overview
14
14
years of professional experience
Work History
Kitchen Shift Lead
Caseys's General Stores
Morning Sun
08.2025 - Current
- Led kitchen staff to enhance daily operations and ensure seamless workflow.
- Trained new employees on food safety and preparation standards.
- Scheduled shifts to optimize team coverage during peak hours.
- Enforced compliance with health regulations and safety protocols.
- Addressed and resolved customer complaints to improve satisfaction and retention.
- Enforced company policies, maintaining a positive work environment for employees and customers.
- Directed staff in daily operations such as stocking shelves, rotating merchandise, building displays, setting up promotional materials and ensuring proper signage.
- Ensured all employees complied with company policies and procedures related to safety standards.
- Managed daily operations of center store, ensuring efficient workflow and customer satisfaction.
- Maintained accurate records of all purchases including invoices, receipts and payments.
- Assisted customers with locating desired items within the store or ordering them online if necessary.
- Processed customer transactions accurately and efficiently at the register.
- Managed cash drawer and balanced transactions at the end of shifts.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Direct Support Professional
REM of Iowa
Muscatine
11.2020 - 12.2024
- Provide direct care to individuals with intellectual, developmental and mental health disabilities, fostering activities of daily living.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Built strong, trusting rapport with clients, enhancing their comfort and engagement in care.
- Monitored clients' progress through regular observations and discussions, providing insights to inform care adjustments.
- Accompanied clients to appointments, errands, and social activities, ensuring timely access to essential services.
- Used approved crisis intervention techniques in emergency situations.
- Leveraged database management system to track and report service hours, details of activities and progress on goals.
Direct Support Professional
New Choices Inc.
WAPELLO
12.2014 - 11.2021
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Facilitated skill development for individuals, promoting independence and confidence.
- Assisted individuals in the development of social skills to become integrated in the community.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Monitored client progress with detailed observations and discussions, ensuring tailored support and care.
- Supported patient wellbeing through engagement in recreational activities, fostering social connections.
- Transported clients to appointments and social activities.
- Transported clients to doctor's appointments and errands.
Cashier
Walgreens
Muscatine
10.2013 - 12.2014
- Processed cash and credit card payments, issued accurate receipts and provided correct change to ensure smooth transactions.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Processed sales transactions to prevent long customer wait times.
- Checked customer identification to ensure compliance with age regulations for alcohol and tobacco sales.
- Utilized suggestive selling techniques to effectively promote add-on sales, increasing overall transaction value.
- Delivered exceptional customer service through active listening and engagement, enhancing overall shopping experience.
- Helped customers find specific products, answered questions and offered product advice.
- Answered customer questions and provided store information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Childcare Worker
Playtime Daycare
Wapello
07.2012 - 10.2013
- Cared for children of various ages, facilitating feeding, dressing, and daily activities to support their development.
- Communicated with parents about daily activities and addressed concerning behaviors to foster collaboration and ensure child well-being.
- Instructed children on good sanitary habits, promoting hygiene practices during handwashing, bathroom use, and mealtime.
- Used positive reinforcement and behavior modeling to instill discipline in children.
- Sanitized toys and tables to maintain clean, a clean, safe environment.
Education
High School Diploma -
All For His Glory Homeschool Academy
Wapello, IA05.2015
Skills
- Dependability and reliability
- Communication
- Task management
- Team management
- Team development
- Client care
- Quality protocols
- Behavioral redirection
- Client records
- Spreadsheet organization
- Onboarding processes
- Customer support
- Dispute resolution
- Staff scheduling
- Team leadership
- Credit and cash transactions
- Dependability and reliability
Timeline
Kitchen Shift Lead
Caseys's General Stores
08.2025 - Current
Direct Support Professional
REM of Iowa
11.2020 - 12.2024
Direct Support Professional
New Choices Inc.
12.2014 - 11.2021
Cashier
Walgreens
10.2013 - 12.2014
Childcare Worker
Playtime Daycare
07.2012 - 10.2013
High School Diploma -
All For His Glory Homeschool Academy