Summary
Overview
Work History
Education
Skills
Timeline
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Mikayla Ahlin

Addy,WA

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Welder/Fabricator

Hewes Marine
06.2021 - Current
  • Welded in flat, horizontal, vertical, and overhead positions.
  • Inspected welds and checked critical measurements to meet specifications.
  • Fabricated shop parts directly from blueprints.
  • Removed and repaired unacceptable welds with air arc and grinder to meet quality guidelines.
  • Clamped, held, tack-welded, heat-bent and bolted component parts to achieve required configurations and positions.
  • Completed welding projects using gas tungsten arc, gas metal arc, flux-cored arc, plasma arc, and shielded metal arc equipment.
  • Operated hoists, cranes, and power tools to dismantle equipment to find and remove defective parts.
  • Utilized blueprints and diagrams to compare finished products against design specifications.
  • Chipped off excess weld, slag, and spatter using hand tools.
  • Salvaged and rebuilt parts to achieve cost savings and reduce waste.
  • Trained and supervised junior welders to use proper techniques, apply best practices and comply with quality standards.
  • Maintained safety by wearing protective equipment, staying alert and following procedures.

Assistant Manager

Crazy 8
08.2016 - 04.2017
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Created employee schedules to align coverage with forecasted demands.
  • Developed strategy to increase sales and drive profits.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Hotel Night Auditor

Marriot Hotel
01.2016 - 08.2016
  • Performed nightly updates to room charges and rates.
  • Balanced hotel accounts and resolved discrepancies.
  • Performed daily inventory for keys and linens and detailed information in audit reports.
  • Set up and entered financial data into spreadsheets using Microsoft Excel.
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
  • Generated and printed daily financial reports to track hotel performance.
  • Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
  • Entered customer data into room system and updated information whenever patrons changed rooms.
  • Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.

Education

Welding Certificate - Welding And Fabrication

Spokane Community College
Spokane, WA
10.2020

Running Start - Learning Sciences

Peninsula College
Port Angeles, WA
05.2014

Skills

  • Mechanical Fabrication
  • Corrective Actions
  • Manufacturing Processes
  • Specification Interpretation
  • Quality Control Analysis
  • Pipe Welding
  • Acetylene Torches
  • Brake Press Operation
  • Plasma Cutter
  • Punch Presses

Timeline

Welder/Fabricator

Hewes Marine
06.2021 - Current

Assistant Manager

Crazy 8
08.2016 - 04.2017

Hotel Night Auditor

Marriot Hotel
01.2016 - 08.2016

Welding Certificate - Welding And Fabrication

Spokane Community College

Running Start - Learning Sciences

Peninsula College

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Mikayla Ahlin