Mikayla Alexander
Cedar Park
Summary
Insurance Consultant with over two years of experience in the industry, specializing in providing expert advice on insurance products and services. Proven track record in customer relationship management, sales, and policy administration. Strong analytical and interpersonal skills with a dedicated mindset to delivering exceptional customer service experiences.
Overview
8
8
years of professional experience
1
1
Certification
Work History
P&C Insurance Consultant
Farmers Insurance Company
10.2024 - Current
- Consult & sell Property & Casualty insurance products to individuals and businesses.
- Provide personalized insurance solutions tailored to each client’s needs.
- Effectively used my analytical skills to gather information, analyze facts, and draw conclusions to customers concerns for shopping around.
- Conduct virtual sales consultations via phone, email, and video conferencing.
- Develop and maintain strong client relationships through exceptional customer
- Educate clients on policy coverage, options, and benefits.
Retention Specialist
Spectrum
03.2024 - 10.2025
- Assisted customers with complaints, inquiries, and billing issues while maintaining a high level of customer satisfaction.
- Building rapport and educating customers on the value of products we have to offer.
- Researched competitive offerings and identified opportunities to save revenue/business with customers looking to cancel services.
- Identified potential risks associated with retaining existing customers and developed action plans accordingly.
- Explained new products and services to customers.
- Resolved escalated issues from customers in a timely manner.
Agent Licensing Specialist
American Income Life Insurance Company
07.2022 - 02.2024
- Initiated and monitored the life cycle of agents to enable them to sell products for the company.
- Contacted policyholders, agents, and customers via telephone, email, fax, and written correspondence regularly.
- Collected, cleaned, recorded, and retrieved information/data from multiple sources, independently evaluated source documents, verified accuracy, and updated internal and external systems as applicable.
- Prepared reports, managed data storage and retrieval systems, and provided exceptional quality service in a timely manner.
- Performed various clerical duties and data entry with a high degree of accuracy.
Sales/Customer Service Representative/Claims
Progressive
10.2020 - 07.2022
- Provided expert advice on Progressive insurance products and services. Ensuring customers received appropriate coverage by consulting them in a clear concise manner.
- Built and maintained long-term relationships with customers by addressing inquiries and policy needs, including coverage, rates, billing issues, and policy reviews.
- Promoted additional insurance products based on customer needs, increasing policy sales and customer satisfaction.
- Managed multiple tasks simultaneously, accurately entering and updating customer data and policy information.
- Occasionally take statements from claimants & insureds from inbound claims department.
- Effectively used my analytical skills to gather information, analyze facts, and draw conclusions.
Phone Captioning Specialist
Sprint Captel
04.2018 - 10.2020
- Relayed telephone conversations between hearing or speech-impaired customers using captioned telephone.
- Utilized ability to listen and repeat exactly what is heard into speech recognition software that transforms the speech to text.
- Maintained confidentiality of all calls and handled the stress of emotional dialogues.
- Offered communication products and services to reduce or eliminate communication barriers for customers with disabilities.
Education
Some College -
Austin Community College
Austin, TXHigh School Diploma -
Reagan High School
Austin, TX06-2014
Skills
- Property & Casualty License
- Knowledge of liability, insurance coverage and medical terminology
- Strong analytical, problem solving, and negotiation skills
- Ability to build and maintain effective relationships with my clients
- Excellent communication and customer service skills
- Organized
- Ability to multitask
Certification
Property & Casualty license
Timeline
P&C Insurance Consultant
Farmers Insurance Company
10.2024 - Current
Retention Specialist
Spectrum
03.2024 - 10.2025
Agent Licensing Specialist
American Income Life Insurance Company
07.2022 - 02.2024
Sales/Customer Service Representative/Claims
Progressive
10.2020 - 07.2022
Phone Captioning Specialist
Sprint Captel
04.2018 - 10.2020
High School Diploma -
Reagan High School
Some College -
Austin Community College
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