Summary
Overview
Work History
Education
Skills
Timeline
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Mikayla Armstrong

Glendale,AZ

Summary

Attentive Senior Systems Analyst with 6 years helping companies design and build technical systems customized perfectly for unique needs. Masterful at uncovering economical solutions to system design tasks of any scale. Keen to help clients design and acquire systems that overperform on business needs while coming in under budget.

Overview

7
7
years of professional experience

Work History

Senior Business Systems Consultant

TEKsystems
06.2018 - Current
  • Led and participated in technology initiatives focusing on data governance and cybersecurity solutions, addressing complex business problems within technology business systems.
  • Acted as an internal consultant, employing quality tools and process improvement techniques to re-engineer technical processes, specifically in the realms of data governance and cybersecurity.
  • Identified areas of possible system improvement to enhance overall business performance, accounting for budgetary concerns and business goals.
  • Collaborated with upper management to drive strategy and implement new processes.

Business System Analyst

Cox Communications
11.2018 - 06.2023
  • Assessed business requirements and developed focused solutions, collecting, defining, and analyzing business requirements to create effective strategies.
  • Implemented improvements in systems by adding new features and infrastructure, while also creating and maintaining standard operating procedures governing system functions and features.
  • Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards
  • Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems
  • Assessed business requirements to create focused solutions.

Support Center Analyst

Arizona Supreme Court
05.2017 - 11.2018
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Configured and maintained an incident management system, ensuring compliance with ITIL best practices.
  • Developed and delivered training materials for end-users to improve their knowledge and usage of a court systems.
  • Conducted system upgrades and patches, testing and validating new features to ensure system stability and optimal performance for a court organization.

Education

Master of Science - Cybersecurity

University of Phoenix
Tempe, AZ

Bachelor of Science - Information Technology

Northern Arizona University
Flagstaff, AZ

Certificate of Completion - Oracle Database Operations

Maricopa Community Colleges - Chandler-Gilbert Community College
Chandler, AZ

Skills

  • Project Management
  • Technical Writing
  • Business process analysis
  • Database design
  • Functional specifications
  • Programming Languages: Python, Linux, MySQL

Timeline

Business System Analyst

Cox Communications
11.2018 - 06.2023

Senior Business Systems Consultant

TEKsystems
06.2018 - Current

Support Center Analyst

Arizona Supreme Court
05.2017 - 11.2018

Master of Science - Cybersecurity

University of Phoenix

Bachelor of Science - Information Technology

Northern Arizona University

Certificate of Completion - Oracle Database Operations

Maricopa Community Colleges - Chandler-Gilbert Community College

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Mikayla Armstrong