Summary
Overview
Work History
Education
Skills
Timeline
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Mikayla BarBour

Fredericksburg,VA

Summary

Proven multitasker and customer service expert from Sedona Taphouse, adept at managing high-pressure situations and enhancing guest experiences. Trained new staff, ensuring service consistency, and excelled in guest relations and coordination tasks, significantly contributing to a seamless dining flow and repeat business. Skilled in both hospitality and active learning, consistently prioritizing guest satisfaction.

Overview

2
2
years of professional experience

Work History

Restaurant Hostess

Sedona Taphouse
11.2022 - Current
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
  • Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
  • Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
  • Promoted repeat business through engaging conversations with guests, remembering preferences, and personalizing their experiences.

Education

Bachelor of Science - Zoology

Kent State University
Kent, OH
05-2022

Skills

  • Customer Service
  • Strong multitasking
  • Detail Oriented
  • Active Learning
  • Coordinating tasks
  • Guest Relations
  • Up-selling techniques
  • Phone Etiquette
  • Hospitality and accommodation
  • Reading Comprehension

Timeline

Restaurant Hostess

Sedona Taphouse
11.2022 - Current

Bachelor of Science - Zoology

Kent State University

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Mikayla BarBour