Summary
Overview
Work History
Education
Skills
Timeline
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MIKAYLA BOONE

Lynchburg,VA

Summary

Organized and detail-oriented office professional with experience with various administrative tasks such as office management, scheduling meetings and providing customer assistance. Encouraging manager and problem-solver with talents for team building, leading and motivating, and relationship-building skills. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

8
8
years of professional experience

Work History

Nanny

Self Employed
02.2023 - 04.2024
  • Cared for children ages 3m-8 years old weekly
  • Supported children in play activities, meals, and snacks, hygiene and socialization.
  • Transported children to and from activities using personal or family vehicle.

Administrative Assistant

Brothers Gutters
07.2022 - 03.2023
  • Scheduled two work crews and two salesmen; estimate appointments, callbacks, and work projects
  • Ordered supplies weekly
  • Deposited and filed checks and cash weekly
  • Organized gutter supplies in the workshop
  • Sent customers follow up reviews
  • Emailed/called customers who had problems/questions after the job was completed and found them a solution
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
  • Opened and properly distributed incoming mail

Office Manager

Blue Ridge Pregnancy Center
01.2021 - 07.2022
  • Scheduled for all patients; listen and assess what care they need, match them with an advocate/nurse
  • Ordered medical and office supplies monthly
  • Kept a budget updated for both types of supplies
  • Organized/managed a team of 10-15 volunteer college students to clean and prep material for the center
  • Scheduled the nurses/counselors weekly
  • Organized and kept inventory of donations received
  • Scanned all patient paperwork into their charts
  • Managed medical release forms between OBGYNs and the center
  • Maintained professional demeanor by staying calm when addressing unhappy or angry clients

Chiropractic Assistant

Central Virginia Chiropractic Care Center
08.2020 - 12.2020
  • Scheduled appointments; patient therapy, filing patient records, engage with patients—100+ patients per day
  • Sanitized, restocked, and organized exam rooms and medical equipment

Manager

Chick-fil-a Wards Road
09.2016 - 12.2020
  • Managed store; opened, closed, $25,000+ daily sales, top 20% chain wide
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
  • Led team; team building exercises, individual coaching, crucial conversations
  • New hire training, created training courses, developed a training team
  • Cross-trained existing employees to maximize team agility and performance
  • Managed and motivated employees to be productive and engaged in work

Education

Associate of Arts - Business Administration with a Medical Specialty

Central Virginia Community College
Lynchburg, VA
05.2019

Advanced Diploma - undefined

Homeschool/CVCC
05.2017

Skills

  • Customer service
  • Organizational skills
  • Problem-solving
  • Childhood development
  • Relationship building
  • Coaching and mentoring
  • Team leadership
  • Teachability

Timeline

Nanny

Self Employed
02.2023 - 04.2024

Administrative Assistant

Brothers Gutters
07.2022 - 03.2023

Office Manager

Blue Ridge Pregnancy Center
01.2021 - 07.2022

Chiropractic Assistant

Central Virginia Chiropractic Care Center
08.2020 - 12.2020

Manager

Chick-fil-a Wards Road
09.2016 - 12.2020

Advanced Diploma - undefined

Homeschool/CVCC

Associate of Arts - Business Administration with a Medical Specialty

Central Virginia Community College

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MIKAYLA BOONE