Summary
Overview
Work History
Education
Skills
Education and Training
Accomplishments
Languages
Interests
Timeline
ResearchAssistant
Mikayla Bryant

Mikayla Bryant

Halethorpe,MD

Summary

Energetic Associate offers customer service and resolution expertise paired with outstanding time management and multitasking skills. Diligent team member with 1+ years of experience helping customers with returns and refunds and resolving common complaints. Enthusiastic and friendly team player dedicated to maintaining positive attitude focused on customer satisfaction.

Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.

Overview

3
3
years of professional experience

Work History

OGP Associate

Walmart
03.2020 - 05.2023
  • Answered customer questions and provided store information.
  • Placed special orders or called other stores to find desired items.
  • Prepared merchandise for purchase or rental.
  • Computed purchases and received and processed cash or credit payment.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Bagged or packaged purchases and wrapped gifts.
  • Exchanged merchandise for customers and accepted returns.
  • Recommended, selected and located merchandise based on customer desires.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Greeted customers to determine wants or needs.
  • Updated inventory and production information using warehouse management systems and scanner guns.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Followed cleaning and sanitation guidelines to meet health and OSHA requirements.
  • Stocked sales floor and assisted in product movement and merchandising plans.

Barista

Starbucks
09.2021 - 07.2022
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Maintained calm demeanor during high-volume periods and special events.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Followed health, safety and sanitation guidelines to pass state inspections.
  • Collected payments and provided accurate change.
  • Created complex, hand-crafted beverages based upon customer preferences.
  • Memorized official and off-menu coffee and tea preparations.
  • Described menu items to customers and suggested products based on stated preferences.
  • Received and accurately processed customer payments.
  • Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
  • Stocked customer service stations with paper products or beverage preparation items.
  • Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Prepared and served hot or cold beverages.
  • Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
  • Utilized POS system to receive and process customer payments.
  • Input orders into point of sale system and handled customer payments.
  • Described menu items to customers and suggested appealing products.
  • Utilized coffee maker, espresso machine and French press to prepare coffee.
  • Washed and cleaned coffee maker, french press and espresso machine to remove mineral and hard water deposits.
  • Restocked product displays based on demand and projected sales.
  • Wrapped, labeled and dated food items for sale.
  • Checked temperatures of freezers, refrigerators or heating equipment to verify proper functioning.
  • Created signs and displays to advertise store products or events.
  • Sliced fruits, vegetables and meats for use in food service.

Education

Some College (No Degree) - Chemical Engineering

University of Maryland Baltimore County
Baltimore, MD
05-2026

High School Diploma -

North East High School
North East, MD
06.2022

Skills

  • Preparing reports
  • Customer service
  • Project Support
  • Team leadership
  • System troubleshooting
  • Thermodynamics
  • Researching
  • Project coordination
  • Active listening
  • Outstanding math skills
  • Engineering
  • Strong work ethic

Education and Training

true,other,other

Accomplishments

  • Achieved 2nd place in class project of designing, building, and programming a Lego robot to complete various tasks and traverse various terrains.
  • Used Microsoft Excel to organize and solve environmental engineering problems such as the pH of a solution, buffer capacity, amount of solid precipitate, and amount of lime needed to be added to a system of water.
  • Collaborated with team of 6 in the development of potato vodka for a school project.
  • Achieved the theoretical harnessing lava to run a rankine cycle by introducing ASPEN.

Languages

English
Native or Bilingual
sign language
Limited Working

Interests

  • Cooking
  • DIY and Home Improvement
  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • Gym Workouts
  • Drawing and Painting
  • Dance
  • Graphic Design
  • Robotics
  • Blockchain Technology and Cryptocurrency

Timeline

Barista

Starbucks
09.2021 - 07.2022

OGP Associate

Walmart
03.2020 - 05.2023

Some College (No Degree) - Chemical Engineering

University of Maryland Baltimore County

High School Diploma -

North East High School

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Mikayla Bryant