Summary
Overview
Work History
Education
Skills
Awards Affiliations
Timeline
Generic

Mikayla Butler

Irvine,CA

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings, bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions.

Overview

4
4
years of professional experience

Work History

Client Care Coordinator

Care Partners
06.2023 - Current
  • Enhanced client satisfaction by promptly addressing concerns and providing personalized solutions.
  • Streamlined appointment scheduling for improved efficiency and increased client retention.
  • Assisted team members in resolving complex client issues, promoting a collaborative work environment.
  • Maintained detailed records of client interactions for a 120 + client roster, enabling accurate tracking and reporting of performance metrics.
  • Collaborated closely with cross-functional teams to drive process improvements that enhanced overall service delivery.
  • Implemented tailored communication strategies for each client, ensuring clear understanding of services and expectations.
  • Managed high-priority escalations effectively, minimizing negative impact on the organization''s reputation and revenue streams.
  • Analyzed feedback from clients to identify patterns and trends requiring attention or action from management.
  • Served as a trusted point of contact for internal stakeholders regarding all aspects of client care coordination efforts across departments.
  • Ensured compliance with company policies, industry regulations, and legal requirements related to client care coordination activities.
  • Applied strategic thinking skills when evaluating potential solutions or alternatives during critical decision-making processes affecting the client experience.
  • Advocated for clients'' best interests when liaising with different departments, ensuring their needs were always heard and considered during internal discussions.
  • Responded to all client inquiries and asked appropriate questions to facilitate resolution.
  • Explained available products and services, demonstrated features and used persuasive communication strategies to redirect concerns.
  • Provided information and referrals to community partners and other treatment providers.
  • Provided suggestions for process, application or documentation improvement.
  • Responded proactively and positively to rapid change.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Developed and updated databases to handle customer data.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
  • Answered an average of 30 calls per day and directed to appropriate departments and personnel.

Resident Assistant

Concordia University Irvine
03.2021 - 05.2023
  • Managed administrative tasks, maintenance requests, room change process and incident reports
  • Served as a positive role model for a diverse group of individuals
  • Devised various activities for social, educational and recreational resident programs
  • Maintained student safety by enforcing compliance with campus rules
  • Motivated students to become involved on campus
  • Advised peers on personal, career and academic worries
  • Advised and assisted students on issues such as hygiene, cleanliness, nutrition and utilities
  • Communicated with families or advocates to discuss resident needs and progress
  • Assisted with support services and coordinated activities and resident programming
  • Mediated conflicts among residents and immediately notified supervisors or escalated conflicts
  • Facilitated therapeutic interaction with residents using positive role-modeling, one-on-one support, and active listening
  • Assisted students in developing interpersonal skills and individual responsibility
  • Participated in departmental, organizational, and community meetings.

Sports Management Intern

Concordia University Irvine
10.2019 - 05.2023
  • Prioritized and organized tasks to efficiently accomplish service goals
  • Demonstrated self-reliance by meeting and exceeding workflow needs
  • Demonstrated leadership by improving work processes and helping train others
  • Provided excellent service and attention to customers when face-to-face or through phone conversations
  • Resolved interpersonal conflicts by listening, finding common ground and building relationships
  • Handled delegated tasks.

Barista Trainer

Starbucks
10.2019 - 08.2022
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales
  • Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs
  • Taught proper procedures and strategies for success to new employees
  • Maintained regular and consistent attendance and punctuality
  • Recommended products based on a solid understanding of individual customer needs and preferences
  • Monitored supply levels at the counter and maintained customer areas to meet typical demands
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems
  • Pleasantly interacted with customers during hectic periods to promote a fun, positive environment
  • Trained new employees in groups and in one-on-one scenarios
  • Made and served brand-specific café beverages with a focus on speed, quality, and consistency.

Camp Counselor

Royal Family Kids Camp
06.2022 - 06.2022
  • Facilitated camp activities and timeliness to and from scheduled events
  • Understood protocol and practiced stipulated procedures in case of crisis
  • Practiced mindfulness / deep breathing techniques with campers when they were overwhelmed
  • Understood socio-cultural differences and respected campers' various backgrounds
  • Thoroughly studied and understood campers possible familial / interpersonal conditions
  • Reported to supervisors each day with observations of positive moments and reminders
  • Practiced 2-1 protocol
  • Referred to pro staff when situations escalated past specified duties
  • Emphasized bonding with other counselors and campers
  • Decorated camper's living space and personalized their camp experience.

Education

Bachelors in Psycholgogy -

Concordia University Irvine

Skills

  • Conflict Management & Mediation
  • Team Building & Management
  • Critical Thinking
  • Steadfast Leadership & Problem-Solver
  • Emotional Intelligence
  • Excellent Communication
  • CPR Certified
  • First Aid Certified
  • Time Management
  • Microsoft Office Proficiency
  • Effective planning
  • Confident Adaptability
  • Advertising Initiatives
  • Scheduling
  • Database Coordination
  • Documentation
  • Interdepartmental Collaboration
  • Strategic Planning
  • Organizational Skills
  • Customer Service

Awards Affiliations

  • Concordia Irvine Track & Field Captain
  • Black Student Union Member
  • Black Student Athlete Association Founder (Concordia Irvine)
  • Deans List
  • Marine Corps Distinguished Athlete Award

Timeline

Client Care Coordinator

Care Partners
06.2023 - Current

Camp Counselor

Royal Family Kids Camp
06.2022 - 06.2022

Resident Assistant

Concordia University Irvine
03.2021 - 05.2023

Sports Management Intern

Concordia University Irvine
10.2019 - 05.2023

Barista Trainer

Starbucks
10.2019 - 08.2022

Bachelors in Psycholgogy -

Concordia University Irvine

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