Delyza Cooper
Saint Cloud,FL
Summary
Customer-focused service professional with experience in high-volume environments, airport retail, and food service. Skilled in safety awareness, teamwork, conflict resolution, and communication with diverse customers. Fluent in American Sign Language (ASL) with proven ability to deliver calm, professional service under pressure. Seeking a Flight Attendant position with Delta Air Lines to provide exceptional onboard service while maintaining the highest safety standards.
Overview
4
4
years of professional experience
Work History
Sales Associate
3Sixty Duty Free - Orlando International Airport
08.2025 - Current
- Delivered exceptional customer service to domestic and international travelers in a fast-paced airport environment.
- Assisted diverse passengers with product selection while maintaining professionalism and cultural awareness.
- Handled cash and electronic transactions accurately while complying with security and retail regulations.
- Maintained awareness of airport safety procedures and customer flow during peak travel times.
- Collaborated with team members to ensure smooth operations and positive customer experiences.
Line Cook
Red Robin
04.2024 - 01.2025
- Worked efficiently in a high-pressure, team-oriented environment while meeting strict safety and sanitation standards.
- Followed detailed procedures and checklists to ensure consistency and quality.
- Communicated clearly with team members to maintain smooth operations during peak service hours.
- Demonstrated reliability, adaptability, and attention to detail.
Sandwich Artist/Cashier Lead Team Member
Subway
07.2022 - 04.2024
- Served as lead team member during closing shifts, responsible for overseeing operations in the absence of a manager.
- Opened and closed the store, including securing the facility and completing end-of-day procedures.
- Supervised and supported team members to ensure efficient workflow and adherence to company standards.
- Handled cash drawers, deposits, and point-of-sale transactions with accuracy and accountability.
- Resolved customer concerns independently while maintaining a calm, professional demeanor.
- Ensured compliance with food safety, cleanliness, and operational procedures.
- Trained new employees on customer service expectations, food preparation, and safety guidelines.
Education
High School Diploma -
Harmony High School
St. Cloud, FL05.2023
Skills
- Customer Service Excellence
- Passenger Interaction & Assistance
- Safety Awareness & Compliance
- Team Collaboration
- Conflict Resolution
- Multitasking in Fast-Paced Environments
- Cash Handling & POS Systems
- Cultural Awareness
- American Sign Language (ASL)
- Basic Translation Skills
Timeline
Sales Associate
3Sixty Duty Free - Orlando International Airport
08.2025 - Current
Line Cook
Red Robin
04.2024 - 01.2025
Sandwich Artist/Cashier Lead Team Member
Subway
07.2022 - 04.2024
High School Diploma -
Harmony High School