Mikayla Caraballo
Boynton Beach,FL
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
2
2
years of professional experience
Work History
Receptionist/Appointment Scheduler
Chinese Acupuncture Clinic
2022.10 - 2023.10
- Contacted various insurances to verify patients billing/co-payments.
- Handled complaints and questions, and re-directed calls to other team members.
- Answered phone calls and answered questions from potential customers.
- Acted as first point of contact and set appointments for prospective clients.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Generated department orders and accompanying documentation.
- Completed logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Managed filing system, entered data and completed other clerical tasks.
Receptionist
Complete Home Care
2022.01 - 2022.10
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
Education
General Studies
Palm Beach State College
Boca Raton, FL06.2024
Skills
- Office Management
- Data Entry
- Clerical Support
- File Management
- Scheduling
- Administrative Support
- Data Inputting
- Customer/Client Relations
- Staff Management
- Professional Demeanor
- Telephone Skills
- Verbal and Written Communication
Timeline
Receptionist/Appointment Scheduler
Chinese Acupuncture Clinic
2022.10 - 2023.10
Receptionist
Complete Home Care
2022.01 - 2022.10
General Studies
Palm Beach State College
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