Summary
Overview
Work History
Education
Skills
Timeline
Generic
MIKAYLA CARLOS

MIKAYLA CARLOS

Charleston,SC

Summary

Skilled in styling, interior design, customer experience, sales, and buying. Strong arts and design professional with a Bachelor of Arts (B.A.) focused in Communication from the College of Charleston.

Overview

6
6
years of professional experience

Work History

Customer Experience, Design & Custom

Sixpenny
Remote
11.2021 - Current
  • Answers customer emails regarding product, order process, shipping + delivery
  • Communicates cross-departmentally with order management, delivery success, and web team to provide the most up-to-date information to customers
  • Runs weekly and monthly reporting of customer feedback, quality trends, and custom requests
  • Drives customer satisfaction and revenue by exemplifying an in-depth knowledge of product and maintaining a solution-oriented mindset
  • Provides design service for customers by curating floor plans, custom recommendations, and design decks based on floor plans and individualized needs
  • Works with production team to create custom pieces
  • Collaborates in compiling information critical to continually improving upon user experience

Assistant Buyer

Celadon Home
Charleston, SC
06.2018 - 11.2021
  • Sourced new vendors for accessories and furniture
  • Negotiated with vendors and built positive, long-term relationships
  • Prepared competitive retail and pricing strategies
  • Worked closely with the merchandising team to execute in-store design strategy with products
  • Partnered with advertising and e-commerce team to collaborate on branding strategies
  • Managed open-to-buy
  • Prepared budgets and forecasted purchasing trends
  • Compiled reports on product performance and statistics
  • Managed customer service by partnering with sales managers

Design Coordinator

Shelter Custom-built Living
Charleston, SC
04.2021 - 10.2021
  • Built Living
  • Oversees home design process for custom builds
  • Reviews designs with the Builder, communicates and negotiates with Vendors, and recommends approval or disapproval on any design change orders
  • Acts as the primary oversight and coordinates for all design submittals presented to the prospective homeowner for review and approval
  • Coordinates and monitors the status of the Design Program, complying with provisions of the build contract;
  • Reviews and approves monthly invoices for payment based on the original estimates
  • Prepares for photography shoots once project is complete
  • Researches and keeps abreast of various unique and technical projects related to design

Creative Director

Artisan Global
Remote
01.2018 - 12.2020
  • Artisan Global
  • Co-founded a 501(c)3 non-profit in South Carolina
  • Coordinated donor engagement strategies
  • Liaison for global artists, political leaders, and businesses abroad
  • Responsible for curating Artisan shop by choosing designs and working with fashion experts abroad
  • Created and oversaw Artisan Advocate program, which included a team of designers, photographers, and health experts

Education

Bachelor of Arts - Communication

College of Charleston
Charleston
05.2017

Photography And Videography

University of The Nations
Kailua-Kona, HI
05.2016

Skills

  • Customer Service
  • Design and Styling
  • Event Planning and Promotion
  • Client Relations
  • Shopify
  • Netsuite
  • Zendesk
  • Asana
  • Squarespace
  • Adobe Creative Suite

Timeline

Customer Experience, Design & Custom

Sixpenny
11.2021 - Current

Design Coordinator

Shelter Custom-built Living
04.2021 - 10.2021

Assistant Buyer

Celadon Home
06.2018 - 11.2021

Creative Director

Artisan Global
01.2018 - 12.2020

Bachelor of Arts - Communication

College of Charleston

Photography And Videography

University of The Nations

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MIKAYLA CARLOS