Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mikayla Chambers

Fredericksburg,VA

Summary

Compassionate Charge Nurse offers 5 years of patient care and advocacy within step-down units. Highly skilled in charting, managing patient intake and discharges and monitoring care plans. Well-versed in promoting policies and protocols to achieve core measures. Demonstrated success in cultivating strong patient rapport to drive outcome goals.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Charge Nurse, Surgical Intermediate Care Unit

Mary Washington Healthcare
03.2019 - Current
  • Enhanced patient care by implementing evidence-based nursing practices and protocols.
  • Streamlined nursing workflows for increased efficiency and improved patient outcomes.
  • Collaborated with interdisciplinary teams to develop individualized care plans for patients.
  • Mentored and supervised junior nurses, fostering a supportive and professional work environment.
  • Promoted a safe working environment by adhering to infection control policies and regularly reviewing safety protocols.
  • Maintained accurate documentation of patient information, enabling informed decision-making among the healthcare team members.
  • Championed a positive work culture by recognizing exemplary performance from team members and addressing conflicts promptly when they arose.
  • Coordinated nursing care on unit through staff assignments, assisting and rounding with physicians, monitoring patient orders, and communicating with ancillary departments.
  • Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
  • Administered medications and treatments to patients as ordered by physician, maintaining accountability for accurate narcotic count weekly.
  • Worked with patients diagnosed with chronic obstructive pulmonary disease (COPD), asthma, congestive heart failure (CHF), cerebrovascular accidents (CVA), diabetes or sepsis to asses needs and determine best options for care.
  • Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
  • Provided exceptional care to high-acute patients needing complex care such as ventilator management, insulin drips, vasoactive drips, cardiac drips, and patients requiring closer monitoring from the MSET team.
  • A resource to unit for bedside nursing procedures including difficult insertions of nasogastric tubes, foley, and IV insertions.
  • Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
  • Facilitated therapeutic communication, conflict resolution, and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
  • Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention, and morale.
  • Skillfully managed acute symptoms presented by patients experiencing chest pain, dysrhythmias, and acute respiratory failure resulting in prompt medical intervention when necessary.
  • Managed post-surgical patients including Video Assisted Thoracic Surgery (VATS), Coronary Artery Bypass Graft (CABG), and neurosurgery patients
  • Evaluated the effectiveness of prescribed treatments by measuring vital signs regularly; adjusting interventions accordingly based on findings led to improved patient conditions.

Customer Service Manager

Walmart
02.2013 - 08.2015
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
  • Analyzed customer feedback data to identify trends and areas for improvement, driving continuous enhancement of services provided.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established team priorities, maintained schedules and monitored performance.

Education

Bachelor of Science - Nursing

Western Governors University
Salt Lake City, UT
03.2024

Associate of Science - Nursing

Germanna Community College
Locust Grove, VA
12.2018

Skills

  • Rapport Building
  • Resource for Decision-Making
  • Patient Care Assignment
  • Care Coordination
  • Care Quality Evaluation
  • Interdisciplinary Collaboration
  • Patient Advocacy
  • Patient Assessments
  • Critical Care
  • Personal Integrity
  • Policy Implementation

Certification

  • Basic Life Support (BLS)
  • Advanced Cardiovascular Life Support (ACLS)
  • National Institute of Health Stroke Scale (NIHSS)

Timeline

Charge Nurse, Surgical Intermediate Care Unit

Mary Washington Healthcare
03.2019 - Current

Customer Service Manager

Walmart
02.2013 - 08.2015

Bachelor of Science - Nursing

Western Governors University

Associate of Science - Nursing

Germanna Community College

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Mikayla Chambers