Mikayla Christensen
Colorado Springs,CO
Summary
Customer service management professional experienced in domestic and international travel, coordinating events and managing employees. My positive mentality and outgoing personality make me a perfect fit for any management role. I'm looking to find a career with a company that values its employees, company culture and has uncapped growth!
Overview
12
12
years of professional experience
Work History
New Client Experience Manager
Xpand
09.2021 - Current
- Provide customer satisfaction by streamlining communication channels and implementing efficient CRM tools.
- Develop long-lasting client relationships through providing exceptional service and personalized attention.
- Spearheaded initiatives to improve overall client experience, including staff training and process improvements.
- Managed high-value accounts, consistently exceeding expectations and cultivating trust among stakeholders.
Flight Attendant
United Airlines
06.2016 - 09.2021
- Enhance passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Ensure timely departures by assisting with boarding procedures and efficiently stowing luggage.
- Maintain a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Increase customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
Special Event Manager
Hampton Inn Suites
06.2014 - 06.2016
- Provide event attendee satisfaction by effectively managing all aspects of special events, including planning, budgeting, and execution.
- Successfully coordinated large-scale events for high-profile clients by maintaining clear communication and meeting strict deadlines.
- Increase event attendance through strategic marketing efforts, including social media campaigns and targeted email outreach.
- Manage vendor relationships to ensure top-quality products and services were provided for each event, resulting in positive client feedback.
92A Automated Logistical Specialist
US Army National Guard
03.2012 - 06.2016
- Improve supply chain efficiency by streamlining inventory management and implementing automated tracking systems.
- Manage overall logistical operations by coordinating with various departments to ensure timely delivery of materials and supplies.
- Increase accuracy in inventory reporting by conducting thorough audits and reconciling discrepancies promptly.
- Reduce order fulfillment time through efficient organization, prioritization, and distribution of tasks among team members.
Education
Associate of Arts - Hospitality Management
Ivy Tech Community College of Indiana
Indianapolis, IN05.2015
Skills
- Exceptional Communication & customer service
- Attention to detail- thorough and awareness
- Public speaking & networking
- Organizational skills
- Goal Setting & Achievement
- Strong leadership- hiring, training and maintaining relationships with employees
- Project Management
- Multitasker- able to work on several high level projects in parallel
- CRM, POS, B2B, B2C, SASS Software Proficiency
Timeline
New Client Experience Manager
Xpand
09.2021 - Current
Flight Attendant
United Airlines
06.2016 - 09.2021
Special Event Manager
Hampton Inn Suites
06.2014 - 06.2016
92A Automated Logistical Specialist
US Army National Guard
03.2012 - 06.2016
Associate of Arts - Hospitality Management
Ivy Tech Community College of Indiana
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