Mikayla Clopper
Orlando
Summary
Experienced with creating unique and appealing cocktails tailored to customer preferences. Utilizes efficient workflow management to maintain smooth operations during peak hours. Knowledge of inventory control and managing supplies to ensure well-stocked bar. Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Overview
6
6
years of professional experience
Work History
Primrose Lanes Bartender
Team Market Group
04.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Intern
The Arnold Law Group
09.2024 - 12.2024
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Criminal Defense and personal Injury internship experience, witnessed deposition, interview clients in jail.
Server
The Cup Diner
11.2023 - 06.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Bar Lead
The Hall on the Yard
09.2023 - 01.2024
- Trained and mentored new bartenders, resulting in improved staff performance and overall team collaboration.
- Assisted in marketing efforts for the establishment by creating engaging social media content featuring signature cocktails and promotions.
- Collaborated with the kitchen team to develop successful food pairings for featured drinks, enhancing the guest dining experience.
- Enhanced guest experience by providing exceptional service and maintaining a clean, welcoming environment.
- Raised customer satisfaction scores by addressing concerns promptly and professionally.
- Managed cash handling procedures to ensure accurate reporting and reduce discrepancies.
- Streamlined bar operations by revising standard operating procedures for greater efficiency and consistency.
- Implemented safety protocols for staff, minimizing workplace injuries and maintaining compliance with regulations.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
Pineapples Server
Pineapples
03.2022 - 01.2024
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
Server
Bolay
05.2019 - 03.2020
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Education
Criminal Justice
University of Central Florida
Orlando, FL12-2024
Associate of Arts -
Valencia College
Orlando, FL05-2022
Harmony High School
Saint Cloud FL05-2020
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Patience and tolerance
- Cleanliness and hygiene
- Customer service expertise
- Complex Problem-solving
- Memory retention
- Hospitality service expertise
- Professional appearance
- Performance improvement
Timeline
Intern
The Arnold Law Group
09.2024 - 12.2024
Primrose Lanes Bartender
Team Market Group
04.2024 - Current
Server
The Cup Diner
11.2023 - 06.2024
Bar Lead
The Hall on the Yard
09.2023 - 01.2024
Pineapples Server
Pineapples
03.2022 - 01.2024
Server
Bolay
05.2019 - 03.2020
Criminal Justice
University of Central Florida
Associate of Arts -
Valencia College
Harmony High School
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