- Enjoy hobbies that combine physical activity with outdoor exploration (horseback riding, gardening and swimming)
- Learning new cooking techniques and expanding my culinary skills
- Sketching and drawing, which helps improve my creativity and attention to detail
- Exploring new cultures in a new destination
- Being outdoors for numerous reasons (welding, construction, farm work, etc)
- Curating a personal library full of my favorite genres
Mikayla Cole
Asheboro,NC
Summary
Results-driven professional with experience in customer service in multiple industries. Known for strong leadership and efficient time management, leveraging problem-solving abilities to optimize processes and improve customer retention.
Dynamic individual with hands-on experience in customer satisfaction and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Car Detailing Manager
MC Detailing (Personally Owned)
03.2024 - Current
- Implemented efficient workflows to optimize detailing processes and reduce turnaround time.
- Maintained inventory of supplies, ensuring availability of essential materials for operations.
- Developed customer service protocols to enhance client satisfaction and retention.
- Analyzed customer feedback to identify areas for service improvement and innovation.
- Collaborated with marketing efforts to promote detailing services and attract new clients.
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Enhanced customer satisfaction by delivering high-quality detailing services and maintaining a clean work environment.
- Increased efficiency by implementing new cleaning techniques and products for improved results.
- Managed scheduling to ensure timely completion of projects.
- Vacuumed interiors of vehicles to remove dirt and debris.
- Washed, waxed, and buffed vehicle bodies for professional shine.
- Collected and disposed of trash in vehicle console spaces and under seats.
- Maintained car detailing equipment and supplies in optimal condition for daily demands.
- Shined vehicle windows and windshields to remove water spots.
- Applied protective agents, including sealants, to protect surfaces.
Sales and Marketing Associate & Landscaping Driver
Groundworks Landscaping and Trailer Sales
03.2023 - 08.2023
- Managed customer inquiries and provided product information to enhance customer satisfaction.
- Operated heavy equipment (dump trucks, skid steers, mini-excavators) with attached trailers to transport crews, equipment, and materials to various job sites.
- Collaborated with team members to execute sales strategies, driving engagement with potential clients.
- Monitored equipment performance and repaired projects as needed (paint repairs, hydraulic line replacement, tire rotations, welding repairs, etc.).
- Maintained updated knowledge of landscaping and trailer products to effectively address customer needs.
- Transported and unloaded bulk materials such as sod, mulch, gravel, and rock ensuring safely and efficient placement.
- Expanded client base through effective networking and relationship-building strategies.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Assisted customers in selecting suitable products to meet their needs.
- Opened and closed work orders, ensuring all parts used and labor hours are billed correctly to the customer.
Cashier
Southern States Cooperative
03.2022 - 08.2022
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and recommendations to enhance shopping experience.
- Maintained accurate cash drawer balances throughout shifts to ensure financial integrity.
- Collaborated with team members to replenish stock and organize merchandise displays.
- Resolved customer concerns promptly, ensuring satisfaction and fostering repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Stocked, tagged and displayed merchandise as required.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
Education
Associate of Applied Science - Radiography
Randolph Community College
Asheboro, NC 05.2027
Associate of Science -
Randolph Community College
Asheboro, NC07.2025
High School Diploma -
Southwestern Randolph High School
Asheboro, NC05.2021
Skills
- Project management proficiency
- Excellent customer service
- Efficient time management
- Strong leadership
- Attention to detail
- Teamwork and collaboration
- Problem-solving skills
- Multi-tasking strength
- Reliable and punctual
- Relationship building
- Goal oriented
Certification
- Certified BLS Provider, American Heart Association - 7/2025-7-2027
Interests
Timeline
Car Detailing Manager
MC Detailing (Personally Owned)
03.2024 - Current
Sales and Marketing Associate & Landscaping Driver
Groundworks Landscaping and Trailer Sales
03.2023 - 08.2023
Cashier
Southern States Cooperative
03.2022 - 08.2022
Associate of Applied Science - Radiography
Randolph Community College
Associate of Science -
Randolph Community College
High School Diploma -
Southwestern Randolph High School