Mikayla Cook
Overland Park,KS
Summary
A dynamic leader with a proven track record at Staples Promotional Products, I excel in strategic planning and problem-solving, enhancing client satisfaction and retention. Skilled in IT infrastructure management and fostering team collaboration, I've significantly contributed to business process improvements and innovative solutions management, driving substantial growth and efficiency.
Results-driven professional with proven track record in delivering effective solutions that drive business growth. Known for strong collaboration skills and ability to adapt to evolving project requirements. Recognized for strategic thinking and problem-solving capabilities that consistently lead to successful outcomes.
Professional with strong background in managing and implementing innovative solutions. Adept at driving efficiencies, improving processes, and delivering tangible results. Highly skilled in team collaboration, strategic planning, and adapting to evolving demands. Known for reliability, problem-solving, and unwavering commitment to achieving organizational goals.
Offering unique blend of analytical thinking and effective communication, eager to learn and develop in solutions-focused environment. Delivers foundational knowledge in project management, coupled with strong problem-solving and data analysis skills. Ready to use and develop these skills to excel in [Desired Position] role.
Experienced Information Technology Manager well-versed in infrastructure, security planning and daily operations management. Forward-thinking and strategic leader with [Number] years of experience in [Industry]. Recognized for cost-effective system improvements, operational streamlining and positive leadership style.
Versatile [Job Title] known for aligning customer needs with relevant and useful products. Adept at balancing customer budgets with corporate revenue targets. Maintains authoritative personal knowledge on [Product or Service]. Veteran provider of careful guidance designed to meet customer needs and advance business goals.
Experienced with identifying and implementing tailored solutions to complex business challenges. Utilizes cross-functional collaboration and strategic planning to achieve project goals. Track record of delivering impactful results through problem-solving and leadership skills.
Personable and adaptable professional with strong problem-solving mindset and excellent communication skills. Possesses in-depth understanding of project management principles and proficient in data analysis and process optimization. Dedicated to delivering innovative solutions that drive efficiency and enhance operational performance.
Diligent [Desired Position] with robust background in developing and implementing innovative solutions to meet business objectives. Successfully managed cross-functional teams to deliver projects that enhance operational efficiency. Demonstrated proficiency in problem-solving and strategic planning.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
17
17
years of professional experience
Work History
Strategic Account Solutions Manager, Oboarding
Staples Promotional Products
03.2021 - Current
- Maintained strong relationships with key clients through regular communication and exceptional service delivery.
- Enhanced client satisfaction by providing tailored solutions to meet their specific needs.
- Championed the adoption of industry best practices within the organization, elevating overall performance standards.
- Regularly reviewed project outcomes against initial objectives to ensure alignment with client expectations and deliver consistent results.
- Developed and implemented strategic plans for successful project completion, ensuring high-quality deliverables.
- Led the development of creative proposals that showcased the company''s unique value proposition, winning new business opportunities.
- Improved customer retention rates by addressing concerns promptly and effectively resolving issues as they arose.
- Established effective communication channels between team members, fostering a collaborative work environment.
- Helped customers choose solutions suited to specific business needs by offering insight into available product or service options.
- Provided comprehensive training to team members, resulting in improved performance and skill development.
Account Services Team Manager
Staples Promotional Products
10.2019 - 03.2021
- Led employee relations through effective communication, coaching, training, and development.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Enhanced team productivity by implementing efficient task delegation and time management strategies.
- Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.
- Collaborated with cross-functional departments to drive cohesive efforts towards common goals and objectives.
- Ensured compliance with company policies as well as industry regulations through diligent oversight of daily operations and staff adherence to guidelines.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Improved overall team morale with effective motivational techniques like reward programs, recognition events, and transparent communication practices.
- Championed process improvements within the department by identifying inefficiencies, proposing solutions, and leading change initiatives.
Sr. Account Solutions Magner
Staples Promotional Products
03.2015 - 10.2019
- Reduced fuel consumption through effective route planning and optimizing vessel speed.
- Developed strong relationships with clients by providing exceptional customer service and prompt communication regarding shipment status updates.
- Maximized cargo capacity utilization by effectively stowing different types of goods according to industry best practices.
- Ensured compliance with international maritime regulations and company policies, maintaining an unblemished safety record.
- Prepared comprehensive voyage plans, taking into account factors such as weather conditions, route optimization, and cargo requirements to ensure safe and efficient passage.
- Monitored weather conditions closely, adjusting course as needed to avoid severe storms or unfavorable sea states that could impact vessel performance or crew safety.
- Led emergency response efforts during critical situations such as fires or medical emergencies on board, ensuring crew safety and minimal damage to the vessel.
- Coordinated timely cargo loading and unloading operations, minimizing port turnaround time and maximizing productivity.
- Coordinated with shore-based support teams to maintain accurate inventories of provisions, spare parts, and equipment for smooth operation during voyages.
- Managed onboard personnel, including hiring, training, and evaluating performance to ensure a competent and efficient workforce.
- Implemented cost-saving measures in ship operations, reducing overall operating expenses while maintaining high-quality service standards.
- Conducted thorough risk assessments for each voyage, mitigating potential hazards and ensuring safe navigation at all times.
- Implemented energy management strategies on board, reducing fuel consumption and minimizing the vessel''s environmental impact.
- Enhanced vessel safety by implementing rigorous training programs and conducting regular drills for crew members.
- Maintained detailed records of all aspects of ship operations in accordance with regulatory requirements, facilitating audits by external agencies when needed.
- Negotiated contracts with suppliers and service providers to secure favorable terms for the ship''s operational needs.
- Collaborated with port authorities to expedite clearance procedures, ensuring smooth passage through international waters.
- Conducted comprehensive pre-voyage inspections of the vessel''s seaworthiness and ensured compliance with regulatory requirements before departure from port.
- Oversaw the maintenance of all ship systems, scheduling routine checks and coordinating repairs as necessary to minimize downtime.
- Communicated effectively with diverse multinational crews, fostering a positive working environment and promoting teamwork.
- Moored vessels to wharfs with proper use of correct lines.
Account Representative Team Lead
Staples Promotional Products
01.2017 - 03.2019
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
- Contacted customers to assess satisfaction and current needs.
- Assisted clients in navigating complex financial and legal processes to reduce risks.
- Kept detailed records of customer interactions for optimal traceability.
- Implemented customized account plans to meet individual client needs.
- Managed a portfolio of multiple accounts, ensuring timely delivery of products and services while maintaining strong relationships with clients.
- Analyzed accounts for delinquencies and other ongoing issues.
- Processed client payments and updated accounts.
- Supported customer satisfaction through regular follow-up and communication.
- Interpreted financial data to identify trends and opportunities.
- Streamlined account management processes to improve efficiency and reduce errors.
- Collaborated with other departments to address customer needs and service requests.
- Implemented strategies for upselling and cross-selling products, resulting in increased revenue from existing customers.
- Provided regular performance updates to management on account portfolio status, ensuring transparency throughout the organization.
- Expanded customer base by conducting market research and identifying potential leads.
- Identified possible at-risk accounts enabling preemptive intervention measures before any loss or dissatisfaction occurred.
- Developed presentations showcasing product offerings tailored specifically to individual client needs, driving interest in our services furthering the closing process effectively.
- Collaborated with internal teams to develop tailored solutions for key accounts, fostering long-term partnerships.
- Consistently exceeded quota expectations leading the way among fellow representatives.
- Retained high-value clients by providing exceptional support and personalized service.
- Increased sales opportunities by identifying and targeting potential leads through detailed market analysis.
- Enhanced client satisfaction by effectively managing and resolving account inquiries.
- Led quarterly review meetings with clients to discuss performance, address concerns, and plan for future collaboration.
- Tailored communication strategies for different client segments, resulting in more effective and impactful interactions.
- Facilitated training sessions for new account representatives, enhancing team's overall skill set and performance.
- Strengthened company reputation with exceptional service, handling client concerns with professionalism and patience.
- Conducted market research to identify new business opportunities and potential clients.
- Managed diverse client portfolio, adapting strategies to meet unique needs of each account and drive success.
- Improved account management processes, significantly reducing response time to client queries.
- Assisted in development of marketing materials targeted at key demographics, increasing brand awareness and client engagement.
- Collaborated with sales team to develop strategies for achieving sales targets, contributing to team's success.
- Monitored industry trends to advise clients on potential impacts to their accounts, ensuring they were always one step ahead.
- Conducted thorough needs assessments for clients to align our services with their goals, resulting in higher client satisfaction.
- Negotiated contract terms with clients, securing profitable deals while maintaining mutual satisfaction.
- Optimized account portfolios by regularly assessing client needs against service offerings, ensuring maximum value for both parties.
- Fostered long-term business relationships, ensuring robust and loyal client base through regular follow-ups.
- Advocated for clients within company, ensuring their feedback and needs were prioritized in product development.
- Developed and maintained strong relationships with key accounts to ensure client retention.
- Implemented new CRM software to streamline client communication and data management, improving overall efficiency.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Built relationships with customers and community to promote long term business growth.
- Presented professional image consistent with company's brand values.
- Negotiated prices, terms of sales and service agreements.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Kept detailed records of daily activities through online customer database.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Contributed to team objectives in fast-paced environment.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Recorded accurate and efficient records in customer database.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Maintained current knowledge of evolving changes in marketplace.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Informed customers of promotions to increase sales productivity and volume.
Account Representative
Staples Promotional Products
04.2008 - 03.2015
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
- Contacted customers to assess satisfaction and current needs.
- Assisted clients in navigating complex financial and legal processes to reduce risks.
- Kept detailed records of customer interactions for optimal traceability.
- Implemented customized account plans to meet individual client needs.
- Managed a portfolio of multiple accounts, ensuring timely delivery of products and services while maintaining strong relationships with clients.
- Identified possible at-risk accounts enabling preemptive intervention measures before any loss or dissatisfaction occurred.
- Developed presentations showcasing product offerings tailored specifically to individual client needs, driving interest in our services furthering the closing process effectively.
- Collaborated with internal teams to develop tailored solutions for key accounts, fostering long-term partnerships.
- Consistently exceeded quota expectations leading the way among fellow representatives.
- Retained high-value clients by providing exceptional support and personalized service.
- Resolved client disputes professionally, contributing to enhanced brand reputation and client trust.
- Provided regular performance updates to management on account portfolio status, ensuring transparency throughout the organization.
- Implemented strategies for upselling and cross-selling products, resulting in increased revenue from existing customers.
- Developed and implemented strategies to improve customer retention and loyalty.
- Expanded customer base by conducting market research and identifying potential leads.
- Collaborated with other departments to address customer needs and service requests.
- Conducted market research to identify new business opportunities and potential clients.
- Streamlined account management processes to improve efficiency and reduce errors.
- Optimized account portfolios by regularly assessing client needs against service offerings, ensuring maximum value for both parties.
- Collaborated with sales team to develop strategies for achieving sales targets, contributing to team's success.
- Coordinated with product development teams to provide feedback from clients, aiding in creation of more client-centric products.
- Monitored industry trends to advise clients on potential impacts to their accounts, ensuring they were always one step ahead.
- Increased sales opportunities by identifying and targeting potential leads through detailed market analysis.
- Advocated for clients within company, ensuring their feedback and needs were prioritized in product development.
- Streamlined invoice and billing processes for clients, making transactions smoother and less time-consuming.
- Conducted thorough needs assessments for clients to align our services with their goals, resulting in higher client satisfaction.
- Fostered long-term business relationships, ensuring robust and loyal client base through regular follow-ups.
- Negotiated contract terms with clients, securing profitable deals while maintaining mutual satisfaction.
- Led quarterly review meetings with clients to discuss performance, address concerns, and plan for future collaboration.
- Managed diverse client portfolio, adapting strategies to meet unique needs of each account and drive success.
- Developed and maintained strong relationships with key accounts to ensure client retention.
- Tailored communication strategies for different client segments, resulting in more effective and impactful interactions.
- Enhanced client satisfaction by effectively managing and resolving account inquiries.
- Presented professional image consistent with company's brand values.
- Built relationships with customers and community to promote long term business growth.
Education
MPA - Public Affairs
Park University
Parkville, MO05-2009
Bachelor of Arts - Business Administration
Park University
Parkville, MO05-2003
Skills
- IT infrastructure management
- User acceptance testing
- Cross-functional team coordination
- Social media strategy
- Business analysis
- Sales support
- Content management
- Digital transformation
- Marketing
- Cybersecurity management
- Requirements gathering
- Big data analytics
- Multi-disciplinary project planning
- Solutions management
- Innovation management
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Relationship building
- Task prioritization
- Self motivation
- Interpersonal skills
- Analytical thinking
- Business process improvement
- Project leadership
- Professionalism
- Strategic planning
- Project planning
Timeline
Strategic Account Solutions Manager, Oboarding
Staples Promotional Products
03.2021 - Current
Account Services Team Manager
Staples Promotional Products
10.2019 - 03.2021
Account Representative Team Lead
Staples Promotional Products
01.2017 - 03.2019
Sr. Account Solutions Magner
Staples Promotional Products
03.2015 - 10.2019
Account Representative
Staples Promotional Products
04.2008 - 03.2015
MPA - Public Affairs
Park University
Bachelor of Arts - Business Administration
Park University
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