Mikayla Cornett
Lily,KY
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
CSR
Maximus Call Center
London, KY
06.2022 - Current
- Managed multiple tasks simultaneously while providing excellent customer service experience.
- Handled customer inquiries and complaints in a timely manner.
- Identified customer needs and provided appropriate solutions.
- Participated in team meetings or training sessions when necessary.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Processed orders, forms, applications, and requests.
- Adhered to company's established protocols for handling confidential data.
- Performed account maintenance activities such as updating client information in databases.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Provided quotes on various types of insurance policies.
- Advised customers on available coverage options that best fit their individual needs.
- Answered insurance-related questions and discussed product offerings with prospective customers to meet unique needs.
CSR
Senture
London, KY
08.2019 - 06.2021
- Managed multiple tasks simultaneously while providing excellent customer service experience.
- Handled customer inquiries and complaints in a timely manner.
- Identified customer needs and provided appropriate solutions.
- Processed orders, forms, applications, and requests.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Participated in team meetings or training sessions when necessary.
- Adhered to company's established protocols for handling confidential data.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Consulted with customers to resolve service and billing issues.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Made outbound calls to obtain account information.
- Set up and activated customer accounts.
- Updated databases with new and modified customer data.
- Collected deposits or payments and arranged for billing.
- Assisted with customer inquiries, complaints, and requests for information regarding insurance policies.
- Developed strong relationships with clients by providing exceptional customer service.
Education
Certificate - Phlebotomy
Somerset Community College
Somerset, KY05-2018
High School Diploma -
North Laurel High School
London, KY08-2016
Skills
- Data Entry
- Account Updating
- Inbound and Outbound Calling
- Positive and Professional
- Document Control
- Customer Service
- Payment Processing
Timeline
CSR
Maximus Call Center
06.2022 - Current
CSR
Senture
08.2019 - 06.2021
Certificate - Phlebotomy
Somerset Community College
High School Diploma -
North Laurel High School
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